IMM - Materials Program Manager

Embraer•Melbourne, FL

4d•Onsite

About The Position

Embraer Executive Aircraft, Inc. is seeking two Materials Program Managers to coordinate all material programs management activities for various Embraer aircraft models. This role involves managing AOG support, inventory audits, core return analysis, invoice disputes, and logistics for executive customers. The position requires managing customer requests related to material services and supply chain, overseeing material support processes, ensuring compliance with customer visits and trainings, and coordinating global parts distribution for retrofit campaigns. The role also includes managing on-site stock inventory, developing KPIs for retrofit campaigns, interfacing with planning and customer support, providing updates on material performance, establishing corrective actions, and maintaining global interfaces with various stakeholders. Additionally, the role involves partnering with new business development to define future opportunities in material support services.

Requirements

Bachelor’s degree (or foreign equivalent) in Business Administration, Business Management, International Relations, or a related field.
2 years of experience in the job offered or related occupations.
2 years of experience in Customer account management of large aviation fleets.
2 years of experience in Supply chain operations and order management for Embraer aircraft models Phenom 100/100E, Phenom 300/300E, and Praetor 500/600.
2 years of experience in Order taking for executive aircraft spare parts.
2 years of experience in Core returns.
2 years of experience in Retrofit campaigns.
2 years of experience in Repair management.
2 years of experience in Pool programs.
2 years of experience in Contract management.
2 years of experience in CCPM programs.
2 years of experience in Salesforce.
2 years of experience in SAP MRP, Doors, BI applications, and PLM software.
2 years of experience in Microsoft Office (Excel, Word, Outlook).
2 years of experience in FAA, ANAC, EASA regulations.

Responsibilities

Coordinate all Phenom 100/100E, Phenom 300/300E, and Praetor 500/600 Material Programs Management activities, including AOG support, on-site stock audits and reconciliations, core return analysis, invoice disputes, retrofit/sales campaigns and all other material and logistics activities to enhance services direct to executive customers.
Manage customer requests regarding material services and supply chain activities, such as inquiries on the material support processes, AOG escalation, repair management, supply chain policies, parts warranty and core management.
Oversee and provide updates on the material support & logistics processes and projects at EEOCs – Embraer Executive Operators Conference.
Ensure compliance with scheduled customer visits and trainings at service centers.
Coordinate the global distribution of parts for retrofit campaigns to maximize aircraft availability, including tracking parts and coordinating with service centers and customers on scheduling needs.
Manage on-site stock inventory counts, audits and replenishment metrics.
Develop and monitor key performance indicators (KPI’s) for retrofit campaigns implementation.
Interface with corporate planning area and customer support program to review retrofit plans and forecast parameters for seed units in the campaign.
Provide guidance and updates to operators regarding the status of full material performance, including root cause analysis and ongoing action plans.
Establish corrective actions and develop recovery plans for compromised material services processes.
Maintain global interface with critical company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, and customer account managers.
Partner with new business development team to define future opportunities in material support services.