Materials & Operations Specialist

Gulf Coast Blood•Houston, TX

3d•Hybrid

About The Position

The Materials & Operations Specialist provides operational, logistics, and inventory support to the Donor Recruitment department. This position is responsible for managing blood drive materials, coordinating incentive inventory and distribution, supporting drive readiness, and maintaining efficient workroom operations. The role contributes to a positive donor and client experience by ensuring materials, supplies, and promotional items are available, organized, and delivered accurately and timely to support donor recruitment activities across the organization's service region.

Requirements

High school diploma or GED required.
Minimum two (2) years of administrative, clerical, logistics, inventory management, operations support, or related experience.
Experience maintaining inventory records, coordinating supplies, or supporting operational processes.
Experience using Microsoft Office applications, including Word, Excel, and Outlook.
Demonstrated ability to organize work, manage multiple priorities, and maintain accurate records.
Experience working independently and collaboratively in a fast-paced environment.
Valid driver's license and acceptable driving record in accordance with organizational policy.

Nice To Haves

Experience in healthcare, nonprofit, blood banking, donor recruitment, distribution, or supply chain environments.
Experience using inventory management, CRM, or database systems.
Experience coordinating vendor deliveries or logistics activities.
Advanced proficiency with Microsoft Excel.

Responsibilities

Maintain inventory levels of donor recruitment materials, forms, promotional items, supplies, and blood drive resources.
Receive, inspect, organize, stock, and distribute materials and supplies in accordance with departmental procedures.
Manage inventory tracking systems, including the RISO Inventory application and Recruiter Store, ensuring timely fulfillment of requests from all service locations.
Reconcile returned promotional and incentive items and maintain accurate inventory records.
Monitor inventory levels and communicate replenishment needs to management.
Maintain established inventory service levels and fulfill material requests from donor centers and recruitment staff within departmental timelines.
Coordinate incoming and outgoing departmental mail, including shipment of blood drive materials and donor-related correspondence.
Schedule and coordinate pickups and deliveries with vendors and internal stakeholders for blood drive incentives and materials.
Prepare and package materials, promotional items, signage, apparel, and other resources for shipment or delivery.
Provide day-of blood drive material support and delivery assistance as needed.
Ensure transported materials are handled in accordance with applicable policies, procedures, and standard operating practices.
Serve as backup support for fulfillment and mailing of donor incentive items and related donor correspondence.
Support departmental initiatives designed to improve operational efficiency, customer service, and drive support processes.
Maintain organized, safe, and efficient workroom operations.
Stock and organize supplies following deliveries and maintain orderly storage areas.
Assist with preparation and distribution of donor care packages and other support materials.
Review workroom processes and recommend improvements that enhance safety, organization, efficiency, and service delivery.
Maintain compliance with organizational policies, safety requirements, vehicle use standards, and applicable procedures.
Complete required documentation accurately and timely.
Support departmental audits, inventory reviews, and reporting activities.
Promote a safe work environment by identifying and reporting hazards, safety concerns, and operational issues.
Comply with applicable vehicle-use, driving safety, and loss-control policies when operating a personal or company vehicle for business purposes.
Ensure materials, inventory, and donor-related items are handled in accordance with organizational procedures and quality standards.