Materials Operations Coord

Mattel•Jonestown, PA

5d•Hybrid

About The Position

The Materials Operations Coordinator plans, creates, and releases daily order waves for Direct-to-Consumer (DTC) operations based on order volume, inventory availability, operational capacity, and shipping priorities. The role monitors order and wave progress, adjusts release sequencing and priorities, and coordinates with DTC Operations leadership and internal partners to support efficient, accurate, and timely order fulfillment. It also reviews operational data, researches order and inventory discrepancies, communicates exceptions and constraints, maintains accurate system data and documentation, and adapts wave plans to changing business needs and peak-volume periods. The position requires a high degree of accuracy and attention to detail. The role is in-office Monday through Thursday and work-from-home on Fridays.

Requirements

Ability to analyze and interpret order volume, inventory, workload, reports, graphs, and other operational data.
Strong WMS familiarity.
Strong organizational and planning skills, including the ability to prioritize work in a fast-paced environment.
Ability to prepare reports as needed, including daily, weekly, and monthly reports.
Strong attention to detail and ability to perform work accurately.
Ability to identify issues, research discrepancies, and coordinate with appropriate teams to support resolution.
Strong computer skills, including Microsoft Office, and ability to learn warehouse management and order processing systems.
Strong written and oral communication skills.
Ability to collaborate effectively with management, warehouse staff, Inventory, Transportation, and other internal partners.
Ability to read and interpret order information, inventory reports, shipping documents, and other operational documentation.
Strong and accurate data entry skills.
Ability to adapt to changing order volumes, priorities, and operational needs.

Nice To Haves

Experience working in a warehouse, distribution, logistics, or DTC/e-commerce fulfillment environment.

Responsibilities

Monitor order volume and workflow throughout the shift, adjusting wave releases and priorities to support efficient order fulfillment.
Review system data, order demand, inventory availability, and operational requirements to determine order release sequencing.
Coordinate with DTC Operations leadership to balance workload across picking, packing, replenishment, and shipping areas.
Monitor wave and order progress to identify potential delays, inventory issues, capacity constraints, and other exceptions affecting customer orders.
Research and assist with resolving order, inventory, and system discrepancies that may prevent orders from progressing through fulfillment.
Prioritize expedited, time-sensitive, and other high-priority orders based on business and customer requirements.
Coordinate with Inventory, Transportation, Operations, and other internal departments to support accurate and timely order fulfillment.
Review and interpret operational reports and data to identify backlogs, workload needs, and risks to daily fulfillment goals.
Communicate changes in order volume, priorities, system issues, and operational constraints to appropriate partners.
Maintain accurate system data and documentation related to wave planning and order processing.
Adjust wave plans and priorities to support changing business needs and peak-volume periods.
Perform work with a high degree of accuracy and attention to detail.
Operate a computer using Microsoft Office software and learn Blue Yonder WMS.
Perform other responsibilities and tasks assigned by a manager or supervisor.