Material Return Specialist

PARR•Damascus, OR

2d•$22 - $27•Onsite

About The Position

The Material Return Specialist safely and efficiently performs the process of receiving re-sellable materials back into yard inventory. The Specialist is essential to help ensure that all material returns are received properly and in a timely order to meet our customer expectation of 5 business days from pickup through completion of process. The process includes tallying, inspection, and sorting of material, creating farm packs, vendor return PO’s, scheduling material returns to the vendor, and writing and invoicing credit notes in the system. This full-time position reports directly to the Assistant Manager or Location Supervisor, works closely with and is a backup for the Receiving Coordinator, Salespeople, Vendor partners and will interact daily with the Load Builders, Lumberyard Associates, Drivers, Dispatchers, and vendor delivery truck drivers.

Requirements

High School Diploma or GED required
Load building and/or customer service experience
Ability to speak, write, and read English required
Ability to measure correct lineal footage totals on returns
Ability to make decisions about materials ability to be returned
Ability to load and unload materials from company fleet in a safe manner
Ability to read grades of lumber and other materials
Must be able to operate forklift, banding machine, tin snips, tape measure, power saws, hand truck, pallet jack, re-fueling stations, and any other equipment necessary for the job
Shoes that are puncture resistant, slip resistant, and made of leather or composite material required
Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
Display sound judgment in dealing with sensitive business matters with internal and external customers of all types
Ability and willingness to change processes, tools and/or procedures to improve the workplace and outcomes for our customers
Solution driven to help identify prevention of damaged material
Ability to communicate well verbally and written with all levels of management and employees
Ability to function independently and as part of a team with a positive attitude, strong work ethic and commitment to excellence
The ability to adapt to constantly changing environments
Ability to appropriately manage stress and interact with others
Ability to sit and/or stand for extended periods of time
Must be able to lift/push/pull up to 90 pounds and carry objects 50 feet
Must be able to stoop, bend, and walk outdoors in all weather conditions
Ability to utilize all appropriate safety equipment

Nice To Haves

OSHA Certified Forklift license (training will be provided)
Knowledge of receiving/inventory control principles, practices and protocols preferred
Two years of experience working with dimension lumber and panel products and other building materials preferred

Responsibilities

Ensures incoming material returns are properly staged with appropriate recognition tags
Ensures that special order and/or nonstock items are addressed immediately with Receiving coordinator/Yard Supervisor and properly tagged for vendor return
Maintains a neat organized material return transition location
Checks all paperwork for accuracy
Promptly reports any malfunctioning equipment
Comes to work professionally attired
Helps in overall cleanliness of location
Strives for timely credits to customer/partners as per company guidelines
Ensures “cover sheets” and “bottom boards” are considered in the return
Requires all necessary vendor paperwork for material being picked up
Maintains a return area to company standards of cleanliness and organization
Ensures that all resalable material that is returned is placed in proper location as stock at completion of tallying, inspection, and sorting of material
Works with the Load Builder in an efficient manner
Reviews open PO report to assure credit PO’s are received
Represents the company in a positive and professional manner
Perform other related duties as assigned
Understands and follows company Material Returns policy
Identifies areas of opportunities for better practices pertaining to handling of products along with packaging for severe weather conditions
Demonstrates the ability to count and measure all returned products
Ability to gain in-depth ERP knowledge, write Credit Notes and create Supplier Returns
Basic understanding of return process, knows who to process documentation once material is verified and MRF is properly fill out
Ensures Supplier Return PO’s are created at the time the Credit Note is process with proper restock costing
Identifies dimensional lumber, panels, #1 vs #2, and other basic building products
Ability to be selective and differentiate between cull and resalable material
Operates a forklift according to company standard
Responsible for Supplier Returns, creates SRPO, contacts vendor for pickup and tracks product until completion of pick-up
Processes returns from start to finish
Utilizes Supplier Return report to assist with improving vendor performance
Inspects materials for damage prior to unloading customer vehicle (if applicable)
Validates material matches the MRF and return PO
Identifies specialty products (EWP, Composite decking, etc.)
Works with the receiver and Operational Inventory Controller (OIC) to investigate and resolve situations where inventory counts are incorrect
Ensures proper labeling of all special orders, vendor returns, and inter-yard transfers
Wears proper high visibility proper uniform as needed
Safety gear is always utilized (seatbelt, eye protection, ear etc.)
Performs daily lift inspections
Minimal product damage
Keeps forklift clean
Operates equipment safely
Looks behind/honks horn when backing/rounding corners
Demonstrates consistency in following all company safety protocols and encourages coworkers to do the same
Uses proper lifting techniques to reduce injury
Stacks and stores materials properly so they are stable, secure, and do not create a hazard
Holds coworkers accountable for following best practices with safety
Proactively brings safety issues to the attention of the Manager
Participates on safety committee as needed
Collaborates with the manager, receiver, and bookkeeper
Maintains a positive attitude and morale
Assists in maintaining a clean work environment utilizing continuous housekeeping
Works with receiver to stage vendor returns in organized manner for easy identification and pick-up by vendor drivers
Works with receiver to maintain and replace unreadable labels for easy identification by yard employees
Encourages all team members to maintain a positive attitude and morale
Takes initiative or volunteers to solve issues
Always available and willing to help Lumber Yard Associates, Load Builders, Receivers, and Counters Sales as needed
Writes legibly on all paperwork
Communicates all damage or inconsistencies of material returns received with appropriate team members and customer/partners
Responds to voicemails in a timely manner
Responds to emails promptly with correct grammar and spelling
Has appropriate relationship with all coworkers and departments
Regularly brings areas of concerns to yard management’s attention
Handles oneself with professionalism during stressful situations
Communicates effectively both oral and written messaging to internal and external team members and our vendors
Sends pictures of returnable products to vendor partners, OIC, and Sales team with return request
Scans all necessary paperwork into ScanTrack including credit notes, material return forms, pictures, relevant communications, and supplier returns

Benefits

2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
Employee paid sick days
7 holidays
Standard medical plan with a very low $1,000 deductible
Dental, Vision, EAP (Employee Assistance Program)
Massage, Chiropractic and Acupuncture coverage
FSA (Flexible Spending Account) and Childcare pretax spending programs
Footwear subsidy through boot vendor after 90 days of employment
Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
3% profit share contribution to the 401(k), with Board approval
Tuition reimbursement (up to $2,500/year)
Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)
$1,000 referral bonus