Material Centre Representative - Part-Time

Enercare•Markham, ON

10d•Onsite

About The Position

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be. If you are ready to become one of our Experts, we would love to hear from you.

Requirements

Must have previous experience in a parts role and working knowledge of HVAC products
Customer focused with excellent interpersonal skills
Ability to effectively use Clickschedule, GERS, MS Office & Clarify software programs
Ability to concurrently use various computer information packages in conjunction with telephone/wireless radio communication devices
Proven decision-making skills
Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
Must be extremely flexible to handle the different scenarios that can arise in dealing with customer issues and make the appropriate decisions accordingly
Ability to maintain focus and work in a fast-paced, pressure filled team environment
Strong organizational skills
Capable of doing financial analysis to rectify variances
Grade 12 education

Nice To Haves

Post secondary education is an asset

Responsibilities

Manage calls and enquiries requesting a specific part order
Communicate with vendors if part delivery will not meet designated time within the defined timeline
Provide technical advice with respect to parts, product repair and possible alternative parts
Check current inventory for requested part and release if found
Arrange courier service to address requested
Assist with the resolution of escalated calls as required
Update system of record order notes with required information at each touch point in a timely manner
Create purchase order and provide Vendor with same for replacement part(s)
Resolve vendor disputes with respect to pricing and shipping discrepancies
Follow up to ensure that the delivery arrangements negotiated with the supplier are met.
Maintain a vendor contact and performance file
Originate and complete Stockkeeping Unit Forms (SKU's) for new parts and update old SKU's with new information
Responsible for inbound and outbound interaction with customers
Act as a courteous and friendly central point of contact for both internal and external customers.
Support any internal or external request for part and price availability
Must validate pricing of C parts with vendors
Management of reports and discrepancies within the specified timeline
Proactive management of queue cases within specified timelines
Required to handle escalations by managing customer’s requests including parts
Ability to provide reporting and data analysis as requested by management
Ability to effective resolve customer complaints to the satisfaction of both customer and the company
Undertake special projects and assignments as assigned
Achieve defined productivity and performance measures on a consistent basis
All other duties as assigned by management