Match Support Specialist (Hybrid Remote)
About The Position
Job Purpose: The Match Support Specialist is responsible for assessing and supporting volunteers and children in 1:1 mentoring relationships. The role involves collaboration with parents/guardians and community partners to enhance positive relationship-building. Key duties include determining eligibility, creating appropriate matches, and providing ongoing support to ensure child safety, youth development, and volunteer satisfaction. The position requires detailed documentation in Matchforce, managing client interactions via phone, in-person meetings, and email, and maintaining regular contact with the caseload.
Requirements
- Bachelor’s degree in social work or a related field; at least one year of relevant work experience preferred.
- Strong understanding of casework practices, record-keeping, and relationship-building with volunteers, clients, and families.
- Excellent organizational, written, and communication skills.
- Non-judgmental attitude and broad knowledge of community and social issues.
- Intermediate knowledge of Microsoft Office (Outlook, Word).
- Valid NYS Driver’s License.
- Ability to travel throughout Nassau and Suffolk Counties.
- Flexibility to work morning, afternoon, nights, and two Saturdays a month, as assigned.
Nice To Haves
- Bilingual - Creole - Preferred but not required.
Responsibilities
- Facilitate in-person match meetings to establish successful relationships, providing high-level customer service and accommodating schedules.
- Assess match relationships, focusing on child safety, relationship growth, youth development, and volunteer satisfaction. Address potential issues early and provide regular support per BBBS standards.
- Develop and sustain appropriate relationships with children and volunteers that promote youth development and volunteer fulfillment.
- Offer personalized coaching and support for match participants, ensuring a positive and rewarding experience for all.
- Utilize active listening and questioning techniques to guide communication, and maintain accurate documentation of match details.
- Apply child safety and risk management policies consistently in all aspects of job performance.
- Execute relationship support techniques, including guiding, supporting, advising, and negotiating as needed.
- Identify and address potential barriers within matches early, offering coaching and interventions for successful resolutions.
- Create strategies to strengthen match relationships that need additional support.
- Ensure timely completion of all scheduled match surveys, meeting the minimum goal of 90%.
- Use COS, YOS, and SOR surveys to assess match impact on youth development.
- Conduct exit interviews, assessing reasons for match closure and re-match potential.
- Achieve 90% completion and timeliness for match support contacts.
- Identify potential partnership opportunities and share them with the Director of Program or Program Manager.
- Contribute to the agency’s culture of philanthropy by fostering potential donor and corporate partnerships.
- Act as a strong internal collaborator, maintaining awareness of agency opportunities for Littles, Bigs, and other stakeholders.
- Assist with additional projects such as mentor training, newsletters, and events, as assigned by the supervisor.
- Positively represent the agency in the community and assist with events.
- Attend and complete required meetings and trainings.
- Additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
