Community Based Match Support Specialist

Big Brothers Big Sisters Of Metropolitan Chicago • Chicago, IL

2d • $45,000 - $47,000 • Hybrid

About The Position

The Match Support Specialist is responsible for providing case management services to the volunteers and children matched in one-to-one mentoring relationships. The purpose of match support is to ensure child safety, promote positive impacts for youth, and foster a constructive and satisfying relationships between children and volunteers, in addition to a strong sense of affiliation with Big Brothers Big Sisters of Metropolitan Chicago. This position will produce positive outcomes in the following areas: match closure rate, average match length, volunteer/child rematch rate and customer satisfaction.

Requirements

• A belief in the Mission and Vision of BBBS
• Bachelor’s degree in social services, human services or related field required.
• Prior case management experience preferred.
• 1-2 Years of child development experience and/or experience working with children in a social services environment is required.
• Assessment and relational development experience with child and adult populations.
• Understanding of child development and family dynamics.
• Excellent oral and written communication skills.
• Ability to work both in team and independently exercising good judgment, make sound decisions & problem solve.
• Ability to work with confidential information required.
• Must be an integral person with strong interpersonal skills
• A strong commitment to quality and results
• Strong computer skills - Proficiency in Microsoft Office and internet based applications
• Must have reliable transportation and be willing to travel as necessitated by job responsibilities.
• Must be able to work hours in the evenings and weekends to correspond with program participant schedules.

Nice To Haves

• Experience working in diverse populations is preferred.
• Bilingual (English/Spanish) preferred

Responsibilities

• Through scheduled in-person, telephone and electronic contact with parent, child and volunteer, ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible.
• Provide timely and comprehensive written summaries of all match support contacts.
• Conduct Match Introduction Meetings for some new matches, Match Intervention Meetings, and other meetings as needed with match parties.
• Facilitate partnerships with match parties to provide enrichment opportunities for matches and program participants.
• Attend other agency activities to ensure positive growth in match relationships as assigned by Supervisor.
• Facilitate New Mentor Trainings for volunteers on a quarterly basis
• Establish, monitor and meet goals for match length and customer satisfaction.
• Enter and maintain database changes in addresses, phone numbers, workplaces and other volunteer/client information.
• Utilize the Risk and Protective Inventory (RPI) survey tool to identify risk and protective factors to enhance youth; Strength of Relationship survey (SOR) to determine strength of the match relationship; and Youth Outcome Surveys (YOS) to determine child’s growth in the program. Additional tools may be utilized as needed.
• Conduct exit interviews by phone with all parties at match closure. Assess reasons for match closure and re-match/re-engagement potential.
• Identify and promote re-engagement of volunteers as Bigs, board members, donors and in other volunteer capacities.
• Share with Development and Marketing department staff potential partnership relationships as discovered through volunteers and parent/guardian's employers and/or affiliations.
• Other duties as assigned.

Benefits

• BBBS offers a competitive benefits package which includes Health and Dental coverage, Vision, Critical Illness, Accidental coverage, Voluntary and Basic Life Insurance, Short and Long-term disability, Flexible Spending Account, and a matching 401K retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level