MAT Case Coordinator

Fora Health Inc•Portland, OR

4d•$24 - $26•Hybrid

About The Position

The MAT Medical Case Coordinator (Coordinator) will provide support for the medical team, with core responsibilities within our Medication As Treatment (MAT), Ambulatory Withdrawal Management, and Psychiatric programs. They will be part of a multidisciplinary team that includes medical providers, nurses, residential assistants, addiction counselors, peer mentors, and administrative staff. The Coordinator will coordinate evidence-based interventions to Fora patients seeking medication to treat their use disorders and provide general administrative support to the medical and psychiatric department. The Coordinator should have a kind, non-judgmental and curious attitude with willingness to learn about harm reduction, trauma-informed care and motivational interviewing. They must be comfortable coordinating and providing outreach and care transition services to people struggling with substance use and mental health conditions. Essentially, the coordinator is the “glue” for the program.

Requirements

Bachelor’s degree preferred.
3 years’ relevant experience in healthcare or behavioral health discipline areas, preferentially with substance use disorder and underserved population experience. Relevant experience includes but is not limited to care coordination, case management, treatment of substance use disorders, community mental health, chronic illness management, patient education, and complex social issues.
Proficient in Microsoft Office Suite, specifically Outlook, Excel and Word.
Detail-oriented and organized.
Demonstrated effectiveness in presenting ideas, transmitting information, or convey concepts to individuals or groups of people of varying educational, cultural and experiential levels.
Ability to maintain professional boundaries with patients, the community, and other staff members.
Ability to work collaboratively with patients, other treatment program staff, team members, and to treat everyone with respect and dignity at all times.
Written and organizational skills to complete all required documentation.
Communicates information effectively in writing and verbally.
Strong organizational skills and attention to detail.
Displays initiative and problem-solving skills.
Basic knowledge of substance-use disorders.
Marked ability to demonstrate and utilize self-awareness.
Intermediate understanding of mental health disorders and symptom presentation.
Have a strong understanding of intercultural values, strengths and needs and able to use this understanding of various cultures to increase access to services of treatment and increase potential of success.
Must be comfortable working as part of an interprofessional team.
Demonstrate genuine concern for people struggling with substance use disorders and the ability to treat all people and agencies with dignity and respect.
Work effectively within a team environment and be willing to receive and act upon feedback.
Relate to patients, families and staff in a manner which is open-minded and non-judgmental in relation to individual differences and diverse backgrounds integrating multiculturalism.
Stay calm, alert, and emotionally available in a high-risk, general public environment, effectively de-escalating as needed.
Maintain appropriate professional boundaries in working with all others (patients, families, staff, referents, etc.).
Demonstrate strong verbal communication and active listening skills.
Creatively problem solve and serve as a resource (or know where to find resources) to patients and families.
Demonstrate initiative, self confidence, and serve as a role model to patients encouraging positive and pro-social communication and advocacy for individual needs.
Maintain self-care practices and develop new practices.
For employees with a history of substance use disorder, Fora Health’s policy requires certification of a minimum of two years of sobriety for this position.
Ability to pass a pre-employment or for cause drug tests.
Ability to pass DHS criminal background and DMV checks.
Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.

Responsibilities

Conduct screenings, obtain releases of information (ROIs), communicate with patients and other healthcare providers, communicate with community partners, schedule patients within the interdisciplinary teams and provide follow-up with patients, sometimes as a primary contact.
Make referrals to all levels of care by providing clinical information and documentation to support patient transitions of care to appropriate services. Facilitate a smooth and pleasant transition between all levels of care at Fora Health or external levels of care.
Facilitate all steps in patient care for MAT and Psychiatric services including managing appointments, troubleshooting with pharmacies, and supporting referrals to community-based services, in collaboration with MAT Coordinator team.
May include scheduling intake appointments, arranging follow up appointments, assisting patient with obtaining PCP.
Assist patients in accessing resources in the community.
Assist patients with obtaining indigent funding if needed.
Serve as a liaison between medical, residential, and administrative teams.
Communicate with patients and providers to ensure continuity of care and timely service delivery.
Work in conjunction with and under the supervision of the Medical Operations Supervisor and work collaboratively with Fora Health’s systems of care at other locations.
Support transitions between levels of care and places of service within Fora Health and continuing the relationship throughout the outpatient episode transitions.
Develop and maintain strong working relationships with staff of other departments.
Collaborate with milieu counselors to provide and maintain a therapeutic environment with the patients at all sites.
Maintain accurate records of coordination activities.
Ensure adherence to agency policies including confidentiality, ethics, and professional boundaries.
Follow agency policies and procedures provided by Fora Health, including but not limited to: Fraud, Waste and Abuse, Conflict of Interest, Boundaries, Ethics, Confidentiality, Drug-Free Workplace and Harassment Policies.
Provide outreach and promote access to services.
Collaborate with community partners to support patient transitions and resource access.
Attend community meetings and promote Fora MAT program awareness and outreach.
Apply trauma-informed, patient-centered approaches.
Recognize and respond to multicultural values and needs to improve service accessibility and outcomes.
Attend staff meetings as scheduled.
Additional trainings to be completed as assigned in a timely manner.
Special projects and other duties as assigned.
Participate in ongoing supervision and consultation.
If deemed eligible to drive a company car, do so responsibly, with safety being the first priority and maintain your clean driving record to continue in this capacity.
Work effectively as part of an interprofessional team.