Master Technician

Empire Southwest•Mesa, AZ

1d•$40 - $67•Onsite

About The Position

Empire technicians are the lifeline to our clients - trained professionals who work on machinery and equipment produced by Caterpillar, one of the leading large-scale mobile machinery manufacturers in the world. We are seeking seasoned shop and field technicians/mechanics with experience in similar heavy equipment dealerships to join our third-generation, family-owned organization. We have 100+ job openings throughout our 30+ locations in Arizona, Nevada, and parts of Eastern California. Join our team today!

Requirements

At least six months of related experience in a similar role and environment.
Ability to speak, read, write, and comprehend English.
Keep safety as a priority in the work environment.
Ability to successfully complete a skills assessment. (eTRAIN test)
Valid driver’s license.
Excellent client service skills.
Own and maintain required personal tools.
Proof of high school diploma or General Education Degree (GED).
Minimum 5 years serviceperson experience.
Degree or working knowledge in Mechanical engineering.
Must comprehend computer-based programs (SIS, SIMS etc.)
Must be able to communicate (speak, read, comprehend, write) in English.

Nice To Haves

At least seven years heavy equipment technician experience, preferably in a dealership environment.
Caterpillar work experience.
Proficient rebuilding/repairing machinery including hydraulics, electrical, powertrain, engines, Tier IV Emissions systems, failure analysis procedures, and warranty claims procedures.

Responsibilities

Provide failure analysis and technical information support to the service department.
Research and solve technical problems for Caterpillar and allied product line.
Develop and maintain positive working relationships with Empire technical problem-solving personnel.
Train technicians on troubleshooting techniques.
Research, analyze and correct product problems.
Make decisions on the actions to take to solve product problems.
Participate in factory engineer field visits.
Inspect failed parts and consult as needed with the Technical Resources department.
Create troubleshooting aids for specific products or systems.
Resolve technical and repetitive problems.
Counsel others on interpretation of CAT parts reusability guidelines.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.
Assist others in using CAT failure analysis training.
Perform scrap barrel analysis as needed.
Assist with the design of in-the-field customer attachments.
Minimize product liability by correct design and installation of customer attachments.
Maintain mast technical files and technical information bulletins. Acquire blueprints as needed.
Provide feedback internally to drive change sufficient to meet market demands.
Provide valuable customer service solutions.
Work within and promote corporate values.