Master Technician

AriensCo•Brillion, WI

7d•Onsite

About The Position

AriensCo is looking for a Master Technician to serve as a technical product expert supporting dealers, customers, and internal teams throughout the product lifecycle. This position is instrumental in driving customer success by resolving service-related concerns for our outdoor power products with urgency, providing technical guidance, and ensuring a positive ownership experience. While this position involves technical support, it is not IT-related. The role supports AriensCo outdoor power products, dealers, and customers with troubleshooting and service needs.

Requirements

Associate degree (A.A.) or equivalent from two-year College/ technical school
A minimum of 4 years related experience and/or training in the Outdoor Power Equipment Industry or other industry with similar products
Experience and/or training in a customer service environment required; experience with service over the telephone is desired
Ability to skillfully document and organize interactions, meeting notes, issues, etc. using computer software such as Microsoft Office, Dynamic 365, and more
Demonstrated proficiency in Microsoft Office products, such as Excel, PowerPoint etc.
Able and willing to obtain Ariens Academy and other technical training certifications
Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.

Nice To Haves

experience with service over the telephone is desired

Responsibilities

Act as subject matter expert to diagnose and resolve in-depth technical issues via telephone, email, and other technologies that can include but not limited to the following: Electrical systems, four-cycle engine, hydraulic systems, mechanical systems, and transaxle drive systems
Conduct product research of internal data including warranty, recorded customer service interactions, field team feedback to be shared with internal groups
Review and process warranty claims submitted by dealer network
Provides support as a subject matter expert to customer support representatives and other staff
Participate and/or lead special projects as product service expert related to new product development, service assessments, and product research as requested

Benefits

Medical, Dental, Vision Insurance effective first day of employment
Dependent Care Flexible Spending Account (FSA) plan
401(k) match and profit-sharing plans
Life Insurance
Health Savings Accounts (HSA)
Short Term Disability
Parental Leave
Onsite Marketplace Care Partners at all locations
Paid holidays
Employee Assistance Program
Tuition Reimbursement and Apprenticeship Programs
Safety shoes and safety prescription glasses reimbursement
Employee Product Purchase Program
50% Daycare discount Brillion Early Learning Center
10% tuition discount at KinderCare Learning Centers nationwide Excludes Brillion Early Learning Center
Onsite health clinic with Bellin Health Brillion Campus Only
Nearsite & Urgent Care Clinic Options Brillion Campus Only