Master Technician

Hendrick Automotive Group•Wilmington, DE

2d•Onsite

About The Position

Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work. This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include examining customer vehicles, identifying necessary vehicle repairs and maintenance, estimating cost of repairs, performing vehicle repairs and maintenance, documenting services performed, performing services efficiently and according to dealership guidelines, following dealership and manufacturer service guidelines, requesting necessary parts, effectively utilizing available technologies to enhance customer experience, maintaining CSI at or above Company standards, maintaining an organized, clean and safe work area, participating in required training, recording all hours worked accurately in company timekeeping system, following Safeguards rules and regulations, demonstrating the Company’s Core Values, and complying with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned.

Requirements

GED or High School Diploma
5+ years of work experience
Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience required.
Valid Driver’s License
Designated a Master Technician by respective manufacturer. (ASE Master if only required by manufacturer).
State inspection/emissions license required by State.
Completed manufacturer training including diagnostics, EV, diesel, specialty vehicles.
Completed necessary manufacturer training to complete all warranty repairs on all model vehicles.
Basic Computer skills to utilize timekeeping system.
Ability to learn parts department computer inventory and ordering system.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Must be able to lift up to (50) pounds.
Regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Ability to understand and follow technical manuals.

Nice To Haves

Servant Leadership
Teamwork through Trust & Respect
Integrity
Commitment to Customer Enthusiasm
Passion for Winning
Accountability at All Levels
Commitment to Continuous Improvement

Responsibilities

Examines customer vehicles.
Identifies necessary vehicle repairs and maintenance.
Estimates cost of repairs.
Performs vehicle repairs and maintenance.
Documents services performed.
Performs services efficiently and according to dealership guidelines.
Follows dealership and manufacturer service guidelines.
Requests necessary parts.
Effectively utilizes available technologies to enhance customer experience.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.