Master Stylist

Ulta Beauty, Inc.•Allentown, PA

About The Position

The Master Stylist engages with guests to consult on their hair care needs and recommend products and services. The role delivers quality professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager through performance, guest service, and compliance with operating procedures and standards. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of professional beauty services, develops guest relationships and clientele, promotes products and loyalty offerings, and contributes to store and salon goals. The role also includes maintaining safety, sanitation, cleanliness, and operational standards; following company and state board requirements; and attending trainings and meetings. The schedule is flexible and may include days, evenings, weekends, and holidays.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
Proficiency with equipment and chemicals needed to perform technical work.
Proficiency in demonstrating, recommending, and selling professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

Perform hair and related beauty services, including hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals, while contributing to store retail and service sales, guest loyalty, and shrink goals.
Demonstrate products to guests and recommend appropriate products and services.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Consult with guests, provide timely and efficient service, and develop guest relationships and clientele.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners.
Promote the guest loyalty program, credit offerings, and Ulta Beauty app.
Attend mandatory trainings and meetings.
Follow company policies, procedures, standards, safety and sanitation procedures, infection-control requirements, state board guidelines, and established service protocols.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention best practices.
Complete other operational tasks as directed.