Master Stylist

Ulta Beauty, Inc.•Odessa, TX

About The Position

The Master Stylist engages with guests, consults on hair care needs, and recommends products and services. The role delivers professional salon services with an emphasis on each guest’s overall look and supports the Experience Manager and Assistant Services Manager through service sales and productivity, guest service, and adherence to operating procedures and compliance standards. The position calls for a passion for beauty, strong guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, works toward sales and productivity goals, builds guest relationships and clientele, and contributes to store sales, loyalty, and operational standards. The role also includes supporting events and promotions, keeping current with industry trends, following safety and sanitation procedures, and complying with company and state-board standards.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
Proficiency in using equipment and chemicals needed for technical work.
Proficiency in demonstrating, recommending, and selling professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Availability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

Perform hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests and recommend appropriate retail and salon services.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Consult with guests and build relationships through suitable service and retail recommendations.
Serve guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support exceptional guest service.
Promote the guest loyalty program, credit offerings, and Ulta Beauty app to salon and salesfloor guests.
Attend required trainings and meetings for ongoing professional development.
Follow Ulta Beauty policies, procedures, and standards.
Follow safety, sanitation, and infection-control procedures and comply with state board guidelines.
Follow established service protocols.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager.
Maintain cleanliness and operational standards in assigned store areas, including the salon, salesfloor, restrooms, backroom, and break area.
Follow the Ulta Beauty dress code.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.