Master Stylist

Ulta Beauty, Inc.•Hattiesburg, MS

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services. The role delivers professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager by focusing on performance, guest service, operating procedures, and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon and beauty services, develops guest relationships and clientele, and contributes to service and retail sales goals. The role also supports in-store events and promotions, maintains current knowledge of industry trends and products, follows safety and sanitation requirements, and helps uphold store and salon operating standards. The position requires a cosmetology license and previous relevant work experience, along with a flexible schedule that includes days, evenings, weekends, and holidays.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and applicable ear-piercing services, or aptitude to develop skills in these service categories.
Proficiency in using equipment and chemicals required for technical work.
Proficiency in demonstrating, recommending, and selling professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair and applicable beauty services, including hair design, haircuts, color, texture, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals, while contributing to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests and recommend appropriate products and services.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, and learn their ingredients and benefits.
Maintain prompt, regular attendance.
Develop guest relationships through consultations and appropriate retail and service recommendations.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support guest experience.
Explain the benefits of the guest loyalty program, credit, and the Ulta Beauty app to guests.
Attend mandatory trainings and meetings for ongoing professional development.
Know and follow company policies, procedures, and standards.
Follow safety, sanitation, infection-control procedures, and state board guidelines before, during, and after services.
Follow established service protocols.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.