Master Service Technician - Xerox Trained

DOCUmation•Arlington, TX

10d•Onsite

About The Position

This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction. Team members in this position enjoy competitive pay, bonus opportunities, a company vehicle with direct home-to-customer travel, a company phone, paid holidays, generous PTO, company-paid life and disability insurance, ongoing technical training, and opportunities for career advancement with an established Texas company.

Requirements

Technical knowledge/skills
Analysis (problem identification)
Attention to Detail
Customer service orientation
Business skills
Communications – verbal and written
Planning and organizing, (work management)
Teamwork (cooperation)
Work standards (concern for quality)
Follow-up
Must have a valid Driver’s License and a clean driving record.

Nice To Haves

5+ years at an Associate or Entry Level Technician position preferred
Experience working on Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred
Xerox Production training
A+ / N+ Certification desired
6 Manufacture Training Classes
PA Rating / exceeds requirements

Responsibilities

Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing.
Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
Analyze customer needs, recognize business opportunities, and influence sales volume growth.
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
Complete all administrative aspects of the job on-time and error-free.
Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
Perform other activities that support DOCUmation and our service organization.