Master Service Technician

Smart Care Equipment Solutions • Tampa, FL

16h • Onsite

About The Position

Smart Care is seeking an experienced Master Service Technician to independently troubleshoot, diagnose, and repair commercial kitchen equipment. The technician handles complex service calls, maintains customer equipment, and serves as a technical resource for other technicians. The role involves working directly with restaurant managers, hospitality customers, and other commercial clients, as well as communicating with manufacturers and technical support teams when needed.

This is a hands-on field service position in commercial kitchens and other customer environments. Work includes servicing cooking, refrigeration, warewashing, and other foodservice equipment; performing preventative maintenance; documenting service activity; and maintaining a company vehicle, tools, and inventory. The position requires participation in an emergency on-call rotation, including nights and weekends, and occasional overnight travel. Smart Care provides a company service vehicle, fuel card, tablet, and cell phone for business use, along with benefits, training, technical support, and opportunities to develop expertise and assist other technicians.

Requirements

• High school diploma or equivalent.
• At least 2 years of technical experience in refrigeration, appliance repair, commercial kitchen equipment, HVAC, or a related technical field.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret wiring diagrams and schematics.
• Valid driver's license and acceptable driving record.
• Ability to work independently and manage multiple service calls.
• Willingness to participate in an emergency on-call rotation, including nights and weekends.
• Availability for occasional overnight travel.
• Authorization to work in the United States without current or future employer sponsorship.

Nice To Haves

• Extensive commercial kitchen equipment repair experience.
• Experience servicing both hot-side and cold-side equipment.
• EPA, CFESA, or other relevant technical certifications.
• Experience diagnosing complex electrical, mechanical, gas, or refrigeration issues.
• Previous experience mentoring, training, or assisting other service technicians.
• Relevant military technical experience.

Responsibilities

• Diagnose, troubleshoot, and repair commercial cooking, refrigeration, warewashing, and other foodservice equipment.
• Service equipment such as ovens, fryers, steamers, griddles, dishwashers, ice machines, walk-in coolers, reach-ins, and other commercial kitchen systems.
• Troubleshoot electrical, mechanical, gas, and refrigeration issues to identify root causes and make appropriate repairs.
• Read wiring diagrams, schematics, and technical manuals to diagnose complex equipment failures.
• Work directly with restaurant managers, hospitality customers, and other commercial clients to keep equipment operating.
• Communicate with manufacturers and technical support teams when additional resources are needed.
• Complete repairs accurately, efficiently, and professionally.
• Perform preventative maintenance and identify potential issues before they become emergency calls.
• Maintain accurate service records, work orders, time reporting, and parts documentation.
• Maintain the company vehicle, tools, and truck inventory.
• Recommend additional services or repairs when appropriate.
• Follow established safety procedures and company standards.
• Share knowledge with other technicians by providing troubleshooting assistance, technical guidance, and support.
• Manage service calls independently while maintaining productivity and customer satisfaction.

Benefits

• Company service vehicle, fuel card, tablet, and cell phone for business use.
• Comprehensive benefits package, including 401(k) and paid time off.
• Ongoing technical training and access to Smart Care's National Training Kitchen.
• Opportunities to pursue professional CFESA certifications.
• Access to experienced technical support teams and manufacturer resources.
• Opportunities to develop technical expertise and support and mentor other technicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED