Master Scheduler

Johnson Controls•New Freedom, PA

5d•$88,000 - $117,000

About The Position

Johnson Controls is seeking a Master Scheduler II to support planning and scheduling across Global Regions and Applied Equipment Manufacturing Plants. The role helps maintain accurate lead times, dependable schedule commitments, and timely communication across teams supporting customer delivery. The Master Scheduler partners with internal stakeholders and external suppliers to keep planning data current, respond to changes, and improve order flow through manufacturing. The role serves as a scheduling and prioritization link between Customer Service, Manufacturing, Product Management, Engineering, and third-party suppliers. It helps manage plant schedules, supports supply-demand planning, and coordinates changes affecting order dates, manufacturing holds, and revision impacts. The position requires professional communication with senior leaders and cross-functional partners, along with accountability, collaboration, early issue escalation, and continuous improvement. Minimal travel is required. The hiring salary range is $88,000–$117,000, based on education, experience, knowledge, skills, abilities, internal equity, and market data. A competitive benefits package is included.

Requirements

University degree and at least 5 years of experience in manufacturing scheduling or project management; candidates without a degree may be considered with at least 10 years of such experience.
Ability to work independently and effectively in a high-volume, fast-paced environment.
Excellent interpersonal and communication skills, including experience working with senior stakeholders across geographies and functional disciplines.
Comfort managing VP- and Director-level relationships and adjusting communication style as needed.
Proficiency with Microsoft PC applications.
Ability to learn new technologies as needed.

Nice To Haves

Experience with Oracle or similar business-based systems.
Exposure to S&OP, ERP/MRP-based planning, or master scheduling processes.

Responsibilities

Coordinate scheduling priorities across Applied Equipment departments, manufacturing plants, and external partners to support order schedules and production capability.
Communicate and document accurate chiller lead times while supporting effective plant scheduling.
Support supply-demand activities, including the Sales and Operations Planning process.
Track order processing lead times between Customer Service and Manufacturing Plants and identify opportunities to improve performance.
Help reduce time lost on orders placed on manufacturing hold.
Maintain working relationships with Sales, Service, Customers, Suppliers, Product Management, and Engineering to ensure clear, timely information flow.
Respond to engineering changes that affect product ordering and order status.
Proactively escalate and communicate delays or accelerations in scheduled dates.
Complete additional assignments as needed.
Own schedule commitments accurately and accountably, keeping customer impact and business priorities in view.
Partner with plants, Customer Service, Engineering, Product Management, and suppliers to remove blockers.
Raise issues early and solve problems before changes become larger schedule disruptions.
Work across functions and regions to align priorities and build trust.
Identify opportunities for improvement by learning from exceptions, documenting patterns, and strengthening scheduling processes.
Communicate professionally with senior leaders and cross-functional partners, adapting communication to the audience and situation.