Master Schedule Builder - Physician Services - Full Time

Guthrie Enterprise•Binghamton, NY

36d•Onsite

About The Position

This position is responsible for creating and maintaining master schedules for all physicians and mid-level providers on the scheduling system. The role also involves providing end-user support for the scheduling system, performing certain system maintenance tasks, and managing the day-to-day operations of Teleminder. The goal is to ensure optimal schedule design, efficient patient appointment slot utilization, and smooth scheduling processes within the organization.

Requirements

Develop a working knowledge of the scheduling system.
Learn and maintain a working knowledge of master schedule system rules.
Apply system rules when creating or changing master schedules.
Field calls from schedulers and provide application-support assistance as needed.
Troubleshoot problems.
Work with GHS MIS Help Desk as needed.
Meet with new physicians during orientation period to discuss and review master schedules and orient to appointment scheduling process within organization.
Meet with physicians, managers, schedulers, etc. to assist with schedule changes and schedule organization.
Troubleshoot and resolve scheduling system problems.

Nice To Haves

Associates degree preferred.

Responsibilities

Create and maintain master schedules for all physicians and mid-level providers on the scheduling system.
Provide end-user support for the scheduling system and perform certain system maintenance tasks.
Manage the day-to-day operations of Teleminder.
Define and maintain scheduling encounter form print rules based on provider and visit type.
Develop and maintain a working knowledge of the scheduling system.
Enter and maintain scheduling form letters in the system.
Evaluate and assess master schedule requests, analyzing for changes in patient appointment slots, optimal schedule design, ease of scheduling, schedule conflicts, and optimum visit type designation.
Provide recommendations for effective master schedules.
Field calls from schedulers and provide application-support assistance.
Troubleshoot scheduling system problems.
Work with the GHS MIS Help Desk as needed.
Learn and maintain a working knowledge of master schedule system rules to create and modify physician master schedules.
Apply system rules when creating or changing master schedules.
Maintain scheduling dictionaries as needed.
Manage requests for background printer locations of encounter forms and pull slips.
Obtain administrative approval for all requests.
Perform system upgrade testing.
Prioritize work requests based on importance and necessity and process them accordingly.
Coordinate scheduling system implementation in new offices, working with appropriate office managers.
Work with the Training Coordinator to arrange end-user training.
Ensure appropriate Teleminder data elements are recorded as new physicians are entered into the scheduling system.
Maintain the exclusions list with the GHS MIS Department.
Meet with new physicians during their orientation period to discuss and review master schedules and orient them to the appointment scheduling process.
Supervise schedule building staff.
Meet with physicians, managers, schedulers, etc., to assist with schedule changes and organization.
Identify optimal system solutions to enhance the appointment scheduling process.
Troubleshoot and resolve scheduling system problems.