Master Records Specialist - Remittance (Trustee)

Shelby County Government • Memphis, TN

1d • Hybrid

About The Position

This position works under general supervision to assist with the collection and processing of tax payments for Shelby County and other municipalities. The pay grade is 42, with salary commensurate with experience and education. The role requires the ability to operate as a backup to the Head Cashier, work a flexible schedule adjusted to accommodate daily workflow, and image critical property tax and electronic documents. Responsibilities include assisting with collecting and processing property taxes from various sources (mail, internet, counter transactions) and performing other duties as required.

Requirements

• Two (2) years of experience cashiering, customer service, payment processing (counting and sorting cash/distributing change), electronic funds posting, bank receipting/collections to include but not limited to lockbox and/or electronic posting.
• High school diploma or possess GED.
• PROOF OF EDUCATION, TRAINING, OR EXPERIENCE REQUIRED.
• Ability to effectively communicate (verbally and in writing).
• Ability to efficiently and accurately focus on specific tasks.
• Ability to remain calm and presentable in hectic situations.
• Ability to handle stressful situations and distractions.
• Skilled at operating standard office equipment.
• Skilled in Microsoft Office Word, Excel, and PowerPoint.
• Ability to perform multiple tasks simultaneously with accuracy.
• Ability to organize and prioritize assignments to meet deadlines.
• Ability to work independently as well as part of a team.
• Must have reliable transportation.
• Subject to a background check for any convictions that have a substantial relationship to potential job duties.
• Must be a resident of Shelby County and shall continue to reside in the County as a condition of employment (with specific exemptions for certain public safety/civil service positions).

Nice To Haves

• May be required to work at offsite locations during tax season.

Responsibilities

• Operates as a backup to the Head Cashier as needed.
• Works a flexible schedule adjusted to accommodate daily workflow.
• Images critical property tax documents.
• Assists with collecting and processing property taxes, including payments received in the mail, and over the internet, and counter transactions as needed.
• Images critical electronic documents to ensure the efficient operations of the office.
• Performs other duties as required or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED