Master Planner

Alfa Laval•Greenwood, IN

8d•$80,000 - $90,000•Onsite

About The Position

The Service Center Master Planner is responsible for developing and managing the master schedule for manufacturing, repair, and reconditioning service operations. This role ensures efficient utilization of labor, materials, equipment, and capacity to meet customer delivery commitments while balancing changing priorities and operational demands. The Master Planner works cross-functionally with Operations, Supply Chain, Customer Service, Sales, and Leadership to drive schedule execution, workflow visibility, and continuous improvement. Currently, this is an onsite opportunity located in Greenwood, IN.

Requirements

Bachelor’s degree in Supply Chain Management, Operations Management, Industrial Engineering, Business Administration, or related field preferred
3+ years of experience in production planning, master scheduling, manufacturing operations, or service operations planning.
Experience in a manufacturing, repair, refurbishment, or industrial service environment preferred.
Strong working knowledge of MS Project or equivalent project management software.
Work experience with LEAN methodologies and/or similar applications
Strong business acumen and operational decision-making capability.
Ability to proactively identify risks and implement scheduling solutions before impacts occur.
Detail oriented with strong problem-solving ability
Effective time management.
Strong process orientation.
Strong communication skills and ability to collaborate with cross-functional teams.
Growth mindset and adaptability to change.

Responsibilities

Develop and maintain the master schedule for service, repair, and reconditioning jobs.
Balance workload, labor availability, materials, and equipment capacity to support customer delivery commitments.
Monitor backlog, forecasted demand, and shop capacity to identify constraints and proactively address resource shortages.
Adjust schedules based on changing customer priorities, material availability, and operational disruptions.
Optimize workflow and production sequencing to improve turnaround time and resource utilization.
Analyze bottlenecks and recommend corrective actions to improve throughput and schedule adherence.
Coordinate priorities across operations, supply chain, and customer support teams to ensure execution of scheduled work.
Monitor work-in-process (WIP) and drive resolution of delays impacting schedule performance.
Ensure repair and service milestones are communicated and aligned across departments.
Support escalation management for critical or high-priority customer jobs.
Maintain accurate planning data within ERP and scheduling systems.
Generate daily, weekly, and monthly planning reports for operational and leadership review.
Analyze schedule performance, backlog trends, capacity utilization, and delivery metrics.
Provide data-driven recommendations to improve planning accuracy, efficiency, and operational performance.
Support continuous improvement initiatives through planning analysis and process optimization.
Lead or participate in planning, operations, and performance review meetings.
Partner with leadership teams to support Sales & Operations Planning (S&OP) activities and long-range capacity planning.
Collaborate with Engineering, Supply Chain, and Operations to support new programs, process improvements, and strategic initiatives.
Promote standard work and planning discipline across the service center.
Proactively communicate risks, changes and updates with relevant stakeholders.
Attend, participate and/or hold meetings as required (e.g. production, scheduling, kick-off, costing and close-out meetings).