Master of Social Work Program Practicum Placement Coordinator (Administrative Support Coordinator I)

California State University, Fullerton•Fullerton, CA

4d•$4,047 - $5,896

About The Position

The Master of Social Work (MSW) Practicum Placement Coordinator performs clerical and administrative coordination under general supervision for the CSUF Department of Social Work. The coordinator is the primary operational contact for students, agencies, practicum instructors, faculty, and campus partners regarding practicum procedures, timelines, documentation, onboarding, and technical issues. The role coordinates the annual practicum placement cycle, maintains confidential records, monitors requirements and deadlines, and refers significant concerns or matters outside the role’s scope to the appropriate Practicum Director, faculty member, or university office. The coordinator builds and maintains relationships with current and prospective agencies; supports practicum opportunity development; and coordinates agency affiliation agreements and onboarding and clearance requirements. The position also assists with placement-management, compliance, learning-management, and related software systems, including configuration, records, workflows, troubleshooting, training, and user support. Additional duties include auditing placement data and producing reports for administration, assessment, accreditation, and institutional reporting; coordinating practicum events and program logistics; preparing and maintaining program materials and files; and providing administrative and fiscal support for purchasing, travel, expenditures, and account reconciliation. The coordinator safeguards confidential records and system access and follows FERPA, university information-security policies, accessibility standards, and other applicable requirements.

Requirements

High school diploma or equivalent and two years of experience in general office, clerical, or administrative support work, or equivalent; vocational-school training or full-time college education may substitute for required experience on a year-for-year basis.
Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.
Thorough knowledge of English grammar, punctuation, and spelling.
Thorough knowledge of office systems and ability to use a range of technology, systems, and software packages.
Ability to independently handle multiple work-unit priorities and projects.
Ability to apply varied policies and procedures when specific guidelines may not exist.
Working knowledge of budget policies and procedures.
Ability to perform standard business math, including calculating ratios and percentages, tracking financial data, and making simple projections.
Ability to draft and compose correspondence and standard reports.
Ability to handle a broad range of interpersonal contacts effectively, including contacts at higher levels and those of a sensitive nature.
Must satisfactorily complete a background check, including a criminal records check.

Nice To Haves

Experience in higher education, social work, human services, behavioral health, professional education, internship coordination, or practicum placement administration.
Experience working directly with college or university students and community agency partners.
Experience coordinating placement, internship, onboarding, credentialing, affiliation-agreement, or compliance processes.
Experience using placement-management, compliance-tracking, learning-management, database, or comparable software systems.
Experience providing software training or technical support.
Experience compiling, auditing, analyzing, or reporting program data.
Experience supporting accreditation, assessment, compliance, or institutional reporting.
Knowledge of social work practicum education or Council on Social Work Education accreditation requirements.

Responsibilities

Coordinate clerical and administrative support for the practicum function and serve as the primary operational contact for students, agencies, practicum instructors, faculty, and campus partners.
Coordinate the annual practicum placement process, including applications, agency referrals, interviews, placement confirmations, onboarding, evaluations, placement changes, and closeout.
Maintain accurate and confidential student, agency, practicum instructor, placement, evaluation, and practicum-hour records.
Monitor placement requirements and deadlines, follow up on incomplete documentation, identify barriers or delays, and refer significant concerns to the Practicum Directors.
Provide students with procedural and technical guidance and refer academic, clinical, performance, accommodation, and policy matters to the appropriate faculty member or university office.
Maintain relationships with current and prospective agencies and support development of practicum opportunities.
Coordinate the initiation, routing, renewal, and tracking of agency affiliation agreements with Practicum Directors, Procurement and Contracts, and authorized university personnel.
Track agency onboarding and clearance requirements, including background checks, health clearances, training, insurance documentation, and other prerequisites.
Assist with placement-management systems, compliance platforms, practicum Canvas sites, and related applications, including forms, workflows, records, accounts, permissions, notifications, evaluations, and reporting functions.
Coordinate with Information Technology and software vendors to provide technical support, troubleshoot system issues, and test updates.
Develop instructional materials and conduct orientations, training sessions, webinars, and software demonstrations for students, faculty, staff, practicum instructors, and agency partners as needed.
Audit placement data and generate recurring and ad hoc reports for program administration, assessment, accreditation, and institutional reporting.
Coordinate practicum events, course rosters, calendars, meetings, room reservations, communications, and related program logistics.
Prepare and maintain correspondence, handbooks, reports, presentations, procedural materials, web content, and program files.
Provide administrative and fiscal support for practicum-related purchasing, travel, expenditures, and account reconciliation.
Maintain confidentiality, record security, appropriate system access, and compliance with FERPA, university information-security policies, accessibility standards, and other applicable requirements.
Collaborate with department staff and campus units to support program operations and perform other duties as assigned.