Master Gardener Program Assistant II

Iowa State University•Ames, IA

About The Position

The Iowa Master Gardener program with Iowa State University Extension and Outreach is seeking applicants for a Program Assistant II position. This role involves a variety of tasks including editing video subtitles, coordinating volunteer recognition materials, assisting with social media strategy and content creation, managing the Master Gardener email account, editing documents, responding to support tickets for the Volunteer Reporting System (VRS), updating the website calendar and content, providing administrative support for conferences and events, attending and supporting monthly statewide Zoom meetings, assisting with updating educational curriculum and supporting students in Moodle, and supporting the Iowa Donation Garden Network. This is a fixed-term position ending on June 30, 2027, with the possibility of renewal. It offers an opportunity to join a team that is making a difference.

Requirements

High school diploma or equivalent
3 years of related experience
Legally authorized to work in the U.S. on an ongoing basis without sponsorship

Nice To Haves

Experience providing administrative support
Experience managing content for websites, social media, etc.
Knowledge or education in horticulture-related field
Experience using creative software such as Adobe Creative Suite or Canva
Familiarity with learning management systems such as Canvas, Moodle, or similar programs
Proficiency in Microsoft Office Suite programs

Responsibilities

Editing video subtitles for distribution on public channels
Coordinating monthly volunteer recognition material order process and distribution to county office staff
Assist in planning social media strategy and creation of social media content
Managing Master Gardener email account, including responding to volunteers and clients and routing messages as appropriate
Editing a variety of documents including newsletter, flyers, etc. for grammar, spelling, and punctuation errors
Responding to VRS (Volunteer Reporting System) user support tickets and escalating tickets as appropriate
Managing website event calendar and general content updates as needed
Providing administrative support leading up to in-person conferences and events
Attending monthly statewide Zoom meetings and providing administrative support for those meetings
Assist in updating educational curriculum and supporting students in Moodle
Support and coordinate activities for the Iowa Donation Garden Network