PXG - Master Fitter
About The Position
The Master Fitter is responsible for client engagement and education in a retail store, performing custom golf club fittings, and delivering high-quality service throughout the store. The role may also include mobile fitting operations near the store location, including fitting events at golf courses and driving ranges. The position is store-based, with occasional road travel as needed and up to 20% travel potential. The Master Fitter supports sales and store operations by educating clients about PXG products, managing client orders and follow-up, coordinating schedules with team members, and helping with events and other operational duties. Compensation is $45,000 plus commissions, with stated all-in earning potential of $80,000–$90,000; pay may vary in specific locations. The work takes place in a retail store or golf shop and in mobile fitting environments. The position requires the ability to bend, crouch, sit, stand, and lift. PXG describes its workplace as drug-free, smoke-free, and fragrance-free. The company states that it is committed to equal employment opportunity and will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable laws.
Requirements
- Superior customer service skills.
- Excellent written and verbal communication skills.
- A valid U.S. driver’s license and ability to drive a mobile fitting van; a clean driving record is required for consideration.
- Microsoft Office and basic computer skills.
- High school degree or equivalent.
- At least 2 years of golf fitting and/or sales experience is preferred.
Nice To Haves
- Prior experience in golf retail sales and client service.
- Prior club fitting or club building experience.
- Bachelor’s degree.
Responsibilities
- Provide an exceptional client experience by custom-fitting potential PXG clients and helping them select suitable equipment.
- Listen to clients, understand and respond to their needs, and offer solutions with a positive, client-focused attitude.
- Engage with clients in the store, use product knowledge to educate them, and guide them into the fitting experience.
- Gather, enter, and report customer data.
- Provide prompt, clear, and consistent follow-up to existing and potential clients.
- Communicate and collaborate effectively with team members.
- Increase revenue while meeting deadlines and working in an organized manner.
- Manage daily and weekly schedules with team members to maximize revenue and efficiency.
- Accurately enter daily client orders and track them through delivery to confirm accuracy and client satisfaction.
- Demonstrate superior product knowledge.
- Support store operational tasks as requested by leadership, including inventory, client order management, and opening and closing responsibilities.
- Assist with inbound and outbound Call Center calls using Player Support Procedures and Processes.
- Help execute green grass fitting days and other local store-awareness events as needed.
- Perform other related duties as required.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Generous paid time off
- Paid holidays
- 401(k) with company match
- Dependent Care Flexible Spending Account
- Health Care Flexible Spending Account
- Paid parental leave
- Employer-paid short-term disability insurance
- Employer-paid life insurance
- A free set of golf clubs after 90 days
- Employee discounts
- Smart casual dress code
- Free in-house café with coffee and snacks at the corporate office
- Unlimited access to the Calm app for the employee and up to five dependents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
