To provide each guest with outstanding and personalized customer service, while providing facials, and waxing, with a high skill set. Responsibilities The ability to perform all types of skin care facials, and waxing services with knowledge and high skill set. Must be able to initiate and engage in conversations in a professional and friendly manner. Holds strong understandings of all skin types with the ability to analyze the skin and suggest retail products for home care. Must be able to work well with others and as a team. Participate and attend all education classes and staff meetings. Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members. Provide consistent professional treatments as directed in training classes and accepted certification practices. Properly care for equipment and products used. Communicate and describe in an articulate manner the spa offerings. Ability to compare the different services on the menu. Recommend and up-sell services at the spa facility on property. Handle guest questions and concerns with professionalism and courtesy. Respond to guest requests immediately, accurately, and appropriately. Understand the importance of a commitment to continuing education. Ability to work unsupervised for an extended period. Uphold all protocols for set-up and cleanliness of treatment rooms including extensive in-between client cleaning procedures. Understand that as a representative of the Spa they will maintain a healthy appearance and a positive attitude. Comfortable around guests who may be in a state of undress. Maintain a clean, safe, stocked, and well-organized work area. Follow all guidelines established by the governing state board. Understands the importance of punctuality and work readiness. Maintains well-maintained spa appearance. Assisting all areas of the spa operation as directed by management. Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekends, and holidays to meet the needs of the facility.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED