Master Control Technician
About The Position
The Wake County Detention Services Division is committed to maintaining a safe, secure and professionally operated detention environment. Our team works collaboratively to promote public safety, ensure the humane treatment of detainees and maintain operational excellence through accountability, integrity and teamwork. Interested in making a difference in your community today? Come join our team! Serve as the central operator of communications and electronic security systems within the Wake County Detention Services Division. Operate and monitor computerized security systems, including electronic door controls, closed-circuit television (CCTV), intercom systems, fire and life safety alarms, and perimeter security systems. Control resident, staff and visitor movement throughout the facility and help ensure the safety and security of staff, detainees and visitors. Play a critical role in both daily security operations and emergency response. Monitor duress alarms, emergency signals and security alerts, initiating appropriate response protocols. Maintain continuous surveillance of interior and exterior detention operations. Coordinate communication among detention staff, supervisors, medical personnel, and external emergency responders. Maintain accurate electronic and written logs documenting equipment status and operational activity. Conduct routine system checks to ensure proper functionality of all control room equipment. Assist with lockdowns, emergency evacuations and other critical incidents. Ensure compliance with Wake County policies, state regulations and detention accreditation standards. Maintain strict confidentiality of sensitive facility and detainee information. Serve as the primary point of contact by answering incoming phone calls promptly and professionally, routing inquiries to the appropriate departments and ensuring accurate message taking/follow-up.
Requirements
- High school diploma or GED
- One year of administrative/office support experience
- Equivalent education and experience are accepted
- Ability to demonstrate strong situational awareness, sound judgment and the ability to remain calm under pressure
- Excellent attention to detail and the ability to effectively multitask in a fast-paced, high-security environment
- Excellent verbal communication skills, accountability and strict adherence to established security protocols are essential
- Ability to work collaboratively in a team-oriented environment, effectively communicating and coordinating with coworkers to accomplish shared goals
- Ability to successfully complete a background investigation, drug screening and all required pre-employment processes
- Basic computer proficiency and the ability to operate multiple monitoring systems simultaneously
Responsibilities
- Serve as the central operator of communications and electronic security systems within the Wake County Detention Services Division
- Operate and monitor computerized security systems, including electronic door controls, closed-circuit television (CCTV), intercom systems, fire and life safety alarms, and perimeter security systems
- Control resident, staff and visitor movement throughout the facility and help ensure the safety and security of staff, detainees and visitors
- Play a critical role in both daily security operations and emergency response
- Monitor duress alarms, emergency signals and security alerts, initiating appropriate response protocols
- Maintain continuous surveillance of interior and exterior detention operations
- Coordinate communication among detention staff, supervisors, medical personnel, and external emergency responders
- Maintain accurate electronic and written logs documenting equipment status and operational activity
- Conduct routine system checks to ensure proper functionality of all control room equipment
- Assist with lockdowns, emergency evacuations and other critical incidents
- Ensure compliance with Wake County policies, state regulations and detention accreditation standards
- Maintain strict confidentiality of sensitive facility and detainee information
- Serve as the primary point of contact by answering incoming phone calls promptly and professionally, routing inquiries to the appropriate departments and ensuring accurate message taking/follow-up
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
