Master Automotive Technician

TEL Staffing & HR•Pensacola, FL

26d•Onsite

About The Position

This position is responsible for accurately diagnosing complex vehicle issues, performing high-quality repairs, mentoring less experienced technicians, and ensuring every vehicle leaves our facility repaired the first time. A Master Technician is expected to consistently demonstrate exceptional diagnostic ability, efficiency, professionalism, integrity, and leadership while safeguarding our customers' safety and our company's reputation. This role requires a commitment to continuous learning, accountability, teamwork, and living out our Core Values every day. We are not looking for someone who simply replaces parts. We are looking for a true diagnostician who takes pride in solving problems and delivering an exceptional customer experience.

Requirements

Minimum 8 years professional automotive repair experience
ASE Master Technician Certification preferred
Advanced electrical diagnostic experience
Advanced drivability diagnostic experience
Advanced engine performance knowledge
Ability to diagnose CAN Bus communication systems
Ability to diagnose complex intermittent concerns
Strong understanding of scan tool data
Excellent written and verbal communication skills
Valid driver's license
Must remain insurable under the company's automotive insurance policy as a condition of employment
Standing for extended periods
Walking
Bending
Kneeling
Crawling
Reaching overhead
Lifting up to 50 pounds
Working around moving vehicles
Exposure to heat, cold, chemicals, and automotive equipment
Minimum 81+ flagged hours per pay period minimum
High efficiency while maintaining quality
Accurate diagnosis
Minimal comebacks
High productivity
Consistent workflow management
Minimum 90% DVI
Minimum 10 photos/videos per inspection
Minimum 3 complete sentences for each inspection finding
81+ flagged hours per pay period (minimum expectation)
Less than 2% comeback rate
100% QC compliance
100% pre- and post-repair road tests when required
100% CCC documentation completed on every repair order
Maintain an insurable driving record
Demonstrate leadership through mentoring apprentices and assisting teammates

Nice To Haves

ASE Master Technician Certification

Responsibilities

Diagnose complex mechanical, electrical, drivability, HVAC, suspension, steering, brake, and engine performance concerns.
Utilize factory information systems, scan tools, oscilloscopes, wiring diagrams, pressure testing equipment, and other diagnostic equipment effectively.
Develop accurate diagnostic plans before recommending repairs.
Prevent unnecessary parts replacement through proper testing and verification.
Complete repairs according to manufacturer specifications and industry best practices.
Perform repairs correctly the first time.
Maintain exceptional workmanship on every repair.
Conduct thorough pre-repair and post-repair inspections.
Perform required pre- and post-repair road tests.
Verify customer concerns have been completely resolved.
Immediately communicate additional concerns discovered during repairs.
Complete Digital Vehicle Inspections (DVI).
Ensure minimum six high-quality photos per inspection.
Provide clear technician notes explaining findings.
Document priority recommendations.
Clearly document safety concerns.
Communicate findings effectively to Service Advisors.
Accurately document concern, cause, correction (CCC), diagnostic procedures performed, test results, labor operations, parts required, additional recommendations, and warranty information when applicable.
Ensure documentation allows another technician to fully understand the repair process.
Use seat covers, steering wheel covers, and floor mats to protect vehicle interiors.
Return seat and mirror positions, remove fingerprints, and clean spills.
Return vehicle as clean or cleaner than received.
Mentor Apprentice Technicians.
Assist B and C Level Technicians.
Share technical knowledge.
Promote teamwork.
Help maintain positive shop morale.
Demonstrate professionalism under pressure.
Support company training initiatives.
Clean work bay daily.
Maintain toolbox organization.
Properly store equipment.
Return specialty tools.
Maintain lifts.
Report equipment failures immediately.
Follow all opening and closing shop responsibilities.
Participate in weekly shop cleaning.
Follow OSHA safety standards.
Wear required PPE and safety glasses.
Properly support vehicles and follow lift safety procedures.
Report injuries immediately.
Maintain a clean and hazard-free workspace.
Meet or exceed production goals while maintaining exceptional quality.
Maintain ASE Master Technician Certification (or obtain within an approved timeframe if hired without current certification).
Attend company training.
Complete continuing education.
Stay current with evolving vehicle technology.
Participate in manufacturer and aftermarket training opportunities.