Master Automotive Technical Specialist – Field Support

MSX International • Newark, NJ

1d

About The Position

The Master Automotive Technical Specialist – Field Support troubleshoots complex electrical, electric vehicle (EV), and mechanical breakdowns in the field or at dealership sites. During repairs and post-repair activities, the Field Engineer inspects failed components, prepares detailed technical field reports, and communicates findings to the Engineering team.

The role provides on-site assistance to dealership technicians, documents mission findings and corrective actions, and reports identified shortfalls to the OEM enterprise. It requires automotive technical expertise, teaching experience, travel to dealerships within a designated area, and the ability to communicate technical information and produce reports.

Requirements

• Five years of automotive experience.
• Master Technician Certification or equivalent experience.
• One to three years of teaching experience.
• Ability to travel to dealerships within a designated area.
• Ability to communicate technical information to all levels within the client organization and dealerships.
• Ability to analyze data and create custom reports.
• Ability to use MS Word, Excel, and other customized software effectively.
• Ability to work independently and manage a progressive workload in a fast-paced environment.
• Motivated, adaptable, and autonomous, with the ability to deliver results.

Responsibilities

• Troubleshoot complex electrical, EV, and mechanical breakdowns in the field or at dealership sites.
• Provide on-site support to dealer technicians and help resolve product technical issues.
• Inspect failed components during repairs and post-repair activities.
• Write detailed technical field reports and relay findings to the Engineering team.
• Document findings from each mission and the corrective actions taken.
• Document shortfalls identified during missions and report them to the OEM enterprise.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed