Massage Therapist

The Osthoff Resort•Elkhart Lake, WI

3h•Onsite

About The Position

An Aspira Spa Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.

Requirements

Must hold a WI Massage Practitioner license
Minimum 3 years experience providing a multitude of modalities in Massage Therapy
Must have excellent time management and customer service skills
Possess the ability to work without direct supervision
Maintain a positive attitude and contribute toward a quality work environment
Must have great communication ability to talk with guests, recommend home care products, and ensure guests have been told about all Aspira Spa offerings and amenities
Must be a team player-ability and willingness to help and assist your teammates when needed
Professional, polished appearance
Always striving to learn more by continuing to educate yourself

Responsibilities

Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
Effectively inform and educate our guests about specific wellness concerns
Be flexible with your schedule, supporting the needs of the spa
Properly care for equipment and use proper amounts of product to assist with cost controls
Have complete knowledge and understanding of all services and products offered
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
Perform prep work, properly clean and restock room as required
Communicate to management any and all occurrences involving staff or guests in the spa that require attention
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
Handle guests’ questions and concerns professionally and courteously
Provide accurate, appropriate and immediate responses to all requests by guests
Regularly attend, participate in and support training and staff meetings for the spa
Assist in all areas of spa operation as requested by management
Be willing to help fill in as needed to ensure guests’ needs are being met
Maintain confidentiality of guest information and pertinent hotel data
All other duties as assigned