Massage Therapist

The Cliffs Hotel and Spa•Pismo Beach, CA

12d•Onsite

About The Position

The Massage Therapist creates a rejuvenating and luxurious environment at The Spa at The Cliffs by performing massages designed to improve circulation, promote relaxation, and relieve stress. The role requires professionalism in the treatment room, including appropriate draping and verbiage, and adherence to The Cliffs' Mission & Values and California State Board standards. The therapist is also responsible for maintaining cleanliness in treatment rooms and common areas and works closely with Spa Attendants, Spa Reservationists, Spa Leads, and the Spa Manager. The Spa is open daily from 9:00 a.m. to 5:00 p.m. This is a part-time position. The hotel describes itself as an oceanfront property on the Central Coast and highlights employee appreciation events, discounted restaurant lunches, and special hotel benefits.

Requirements

Massage Therapist certification.
Responsible Beverage Service training and ABC exam certification.
Ability to provide a high level of customer service.
Ability to work weekends and holidays when necessary.
Sales orientation and ability to communicate information about products and services to guests.
Friendly, outgoing attitude throughout all shifts.
Ability to communicate and work effectively with coworkers in all departments.
Ability to stand continuously for the duration of a 4–8-hour shift.
Ability to perform three or more massages back-to-back.
Ability to repeat the same movements often.
Ability to use muscles for extended periods without getting tired.
Ability to use hands to handle, control, or feel objects, tools, or controls.

Nice To Haves

Hospitality experience.
Luxury spa experience.

Responsibilities

Greet and engage guests with a gracious, welcoming, and warm attitude.
Provide professional consultations before services and personalize service for each guest.
Perform 60-, 75-, and 90-minute massages, including Swedish, therapeutic, deep-pressure, prenatal, and lomi lomi styles.
Provide additional treatments such as hand and foot scrubs, hand and foot paraffins, scalp treatments, and body treatments.
Ensure guests are properly and comfortably draped during treatments.
Attend meetings and trainings to learn current spa and hotel information and practice new techniques or treatments when necessary.
Resolve guest requests and issues quickly and discreetly, and help recover guests who have had a negative experience.
Demonstrate genuine interest and concern and provide anticipatory service as needed.
Maintain cleanliness in treatment rooms and common areas in accordance with California State Board regulations.
Communicate articulately, pleasantly, and graciously with guests, management, and coworkers.
Comply with hotel conditions of employment and standards for uniform, grooming, and safety.