Massage Therapist - Lakeside Spa (PM Shift) (On Call)

Loews Hotels•Tucson, AZ

4d•Onsite

About The Position

A skilled and guest-focused Massage Therapist who delivers exceptional spa experiences that promote relaxation, wellness, and rejuvenation. You’ll provide a variety of massage techniques, maintain a serene environment, and ensure every guest feels cared for and valued. The role involves performing a range of massage techniques, conducting pre-treatment consultations, recommending treatments, maintaining a clean and welcoming environment, handling guest concerns, following health and safety protocols, maintaining records, and assisting with inventory. The position also requires preserving the property's reputation, ability to stand for extended periods, occasional lifting, regular attendance, and working varying schedules as needed.

Requirements

Current state license or certification in massage therapy required.
Strong knowledge of massage techniques, anatomy, and contraindications.
Excellent communication and guest service skills; ability to maintain confidentiality.
Familiarity with spa booking systems and basic computer skills.
High level of professionalism, integrity, and reliability.

Nice To Haves

Previous experience in a luxury spa or hospitality environment preferred.

Responsibilities

Perform a range of massage techniques (Swedish, deep tissue, hot stone, prenatal, etc.) according to guest preferences and spa menu offerings.
Conduct pre-treatment consultations to understand guest needs and contraindications; adjust services accordingly.
Recommend appropriate treatments and wellness products to enhance guest experience.
Greet guests warmly and guide them through the spa experience with professionalism and care.
Maintain a calm, welcoming environment; ensure treatment rooms are clean, stocked, and prepared.
Handle guest concerns with empathy and discretion; escalate issues to Spa Manager when necessary.
Follow all health, sanitation, and safety protocols; maintain proper sterilization of tools and linens.
Comply with Loews Hotels’ standards and local regulations for spa operations.
Report hazards or equipment issues promptly.
Maintain accurate treatment records and schedules in property systems.
Assist with inventory of spa products and linens; report shortages or replenishment needs.
Support spa promotions and special events as directed.
Preserve the livelihood and reputation of the property by complying with legal policies and requirements.
Ability to stand for extended periods.
Occasionally lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.