Massage Therapist

Marriott•Lahaina, HI

2d•Onsite

About The Position

The Massage Therapist provides massage and body treatments to guests, utilizing various props, products, scrubs, wraps, and hydrotherapy. Key responsibilities include assessing guest needs for contraindications, staying updated on techniques, escorting guests, arranging and maintaining the cleanliness of the workstation and treatment room, and promoting spa services. The role requires adherence to time schedules, handling inappropriate guest behavior according to company procedures, and maintaining current skills and licensure. Additionally, the therapist is expected to report accidents, follow company policies, maintain a professional appearance, ensure confidentiality, protect company assets, and provide excellent guest service by welcoming, acknowledging, anticipating needs, and speaking professionally. The position also involves physical demands such as standing, sitting, walking for extended periods, and manipulating objects.

Requirements

State or Regional Massage License

Nice To Haves

Technical, Trade, or Vocational School Degree
At least 1 year of related work experience

Responsibilities

Provide massage services to guests using props and/or products.
Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
Keep up to date with current techniques and modalities related to their field of work.
Escort guests to and from treatment rooms.
Arrange workstation, treatment room, and/or drapes.
Frequently check with guest to promote comfort, safety and security throughout service.
Promote and sell spa/salon services including retail offerings related to the Spa.
Clean, maintain, and sterilize tools.
Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.
Monitor and stick to time schedule throughout the day.
Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Follow all company policies and procedures.
Make sure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Stand, sit, or walk for an extended period of time.
Grasp, turn, and manipulate objects of varying size and weight.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Perform other reasonable job duties as requested by Supervisors.