Massage Therapist

The Cliffs Hotel and Spa•Pismo Beach, CA

16h•Onsite

About The Position

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast, offering beautiful ocean views and a team known for outstanding customer service. As a locally owned business and proud supporter of the Central Coast Community, The Cliffs Hotel & Spa offers employee appreciation events, daily discounted lunches, and special hotel benefits. The Spa at The Cliffs is growing and seeking a gracious, thoughtful, and motivated part-time Massage Therapist to create a sense of luxury with their treatments. The Spa is open daily from 9:00 am to 5:00 pm. The Massage Therapist is responsible for creating a rejuvenating and luxurious environment by performing massages to improve circulation, promote relaxation, and relieve stress. This role requires proficiency in appropriate draping, verbiage, and professionalism, guided by The Cliffs' Mission & Values. The position also involves upholding California State Board Standards and maintaining the cleanliness of treatment rooms and common areas. The Massage Therapist works closely with Spa Attendants, Spa Reservationists, Spa Leads, and the Spa Manager.

Requirements

Massage Therapist Certification
Must be Responsible Beverage Service trained, and ABC exam certified
Ability to provide a high level of customer service
Ability to work weekends and holidays when necessary
Ability to be sales oriented and able to communicate information regarding product and services to guest
Maintain a friendly, outgoing attitude throughout all shifts
Must be able to communicate and work effectively with co-workers in all departments
Ability to stand continuously for the duration of the shift (4-8 hours)
Ability to perform 3+ massages back-to-back
Ability to repeat the same movements often
Ability to use muscles for extended periods without getting tired
Ability to use hands to handle, control, or feel objects, tools, or controls

Nice To Haves

Hospitality experience is preferred
Luxury Spa experience is preferred

Responsibilities

Greet and engage with all guests with a gracious, welcoming, warm attitude.
Provide guests with a professional consultation prior to service, demonstrating a personalized sense of service for each guest.
Perform professional 60, 75, and 90-minute massage treatments including relaxing Swedish style, therapeutic, deep pressure, prenatal, and lomi lomi massages. Additional treatments include hand/foot scrubs, hand/foot paraffins, scalp treatments, and body treatments.
Ensure guests are properly and comfortably draped in a professional manner during treatment.
Attend meetings and trainings to learn current spa and hotel information, and practice new techniques or treatments when necessary.
Creatively resolve guest requests and issues quickly and discreetly.
Maintain an empathetic attitude to recover guests who have had a negative experience.
Demonstrate a genuine sense of interest and concern, and/or anticipatory service as needed.
Maintain cleanliness in accordance to California State Board regulations in treatment room and common areas.
Communicate articulately, pleasantly, and graciously with guests, management, and co-workers.
Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety.