Massage Therapist, On Call

Starwood Hotels•Austin, TX

6d•Onsite

About The Position

The Massage Therapist is responsible for delivering exceptional massage and body treatments in a safe, professional, and personalized manner. This role focuses on creating a restorative, luxury spa experience by assessing individual guest needs, executing treatments with skill and care, and maintaining the highest standards of service, cleanliness, and confidentiality. The Massage Therapist serves as an ambassador of the spa and brand, ensuring every guest interaction reflects warmth, expertise, and attention to detail.

Requirements

High school diploma or equivalent required
Current, valid state massage therapy license in good standing (state-specific licensing required)
Massage Therapist certified required
Excellent guest service, communication, and interpersonal skills
Professional, polished appearance and demeanor
Ability to educate guests and confidently recommend spa products and services
Strong attention to detail with a commitment to safety, cleanliness, and guest comfort
Ability to remain calm and professional in a fast-paced environment
Basic computer proficiency; experience with spa booking systems preferred
Ability to stand for extended periods and perform repetitive motions; capable of lifting and carrying supplies as needed
Flexible availability, including evenings, weekends, and holidays

Nice To Haves

Minimum of 2 years of experience providing massage and body treatments in a luxury spa or resort environment preferred
Strong knowledge of massage modalities, body treatments, and contraindications

Responsibilities

Perform massage and body treatments according to established treatment protocols and guest preferences
Greet guests warmly with a professional salutation, ensuring a welcoming and calming experience
Conduct guest consultations to assess physical well-being, preferences, and contraindications prior to treatment
Customize treatments as appropriate to meet individual guest needs while adhering to treatment guidelines
Explain treatment services, techniques, and benefits clearly and professionally
Educate guests on recommended home-care products and spa services; actively support retail sales initiatives
Maintain accurate and complete guest treatment records while ensuring strict confidentiality of all personal and medical information
Uphold all sanitation, hygiene, and safety standards for treatment rooms, tools, and equipment
Maintain a clean, organized, and serene treatment environment and shared spa facilities
Participate in staff meetings, ongoing training, product knowledge sessions, and team initiatives
Be knowledgeable of all spa services, amenities, and resort offerings to confidently answer guest inquiries
Conduct spa facility tours for guests as requested
Report any guest concerns, treatment issues, injuries, or equipment malfunctions immediately to leadership
Arrive for scheduled shifts on time, prepared, and in professional presentation
Demonstrate flexibility with scheduling, including weekends, holidays, and peak business periods
Maintain a positive, guest-focused attitude and contribute to a collaborative team environment
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials
Ensure compliance with hotel policies, procedures, and standards with self and colleagues
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars
Perform other reasonable duties as assigned to support spa operations