Massage Therapist - Hotel Paso Del Norte - El Paso, TX

Hotel Equities•El Paso, TX

1d•$23 - $24•Onsite

About The Position

Hotel Equities is seeking a Massage Therapist for the Hotel Paso Del Norte in El Paso, Texas. The Massage Therapist will be responsible for providing high-quality massage treatments to guests according to established protocols, while upholding essential hospitality standards such as making eye contact, smiling, speaking first, engaging in polite conversation, and using the guest's surname. The role also involves attending meetings and training, ensuring a clean and organized spa facility, setting up and maintaining work stations, managing linens, escorting guests, consulting with clients on appropriate services, performing massages, maintaining records, and complying with all applicable standards and regulations. A high level of customer service and a current therapist license are required.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Be an enthusiastic, helpful and positive member of the team.
Be professional, responsible and mature in conduct and behavior.
Be understanding of, encouraging to and friendly with all co-workers.
Be self-motivated and use time wisely.
Maintain open line of communications with each department.
Communicate pertinent information.
Respond positively to new ideas.
Openly accept critical/developmental feedback.
Be available to help other departments in emergency situations.
Perform other assignments as directed by supervisor.
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Responsibilities

Providing high quality massage treatments to guests as laid out in the treatment protocols.
Using essential hospitality standards at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
Attending and participating in meetings and training sessions.
Ensuring a clean, safe, and well-organized spa facility.
Setting up spa and work stations, and ensuring cleanliness and tidiness throughout the shift.
Assisting with keeping linens clean and tidy, and replacing them between sessions.
Accompanying guests to and from treatment rooms.
Consulting with clients to identify appropriate massage services.
Providing massage services listed in the brochure.
Maintaining records and filing documentation.
Complying with all applicable standards, rules, and regulations.
Provide a high level of customer service.
Maintain a current therapist license.