Idlewild Spa - Massage Therapist
About The Position
Omni Viking Lakes Hotel is seeking a Massage Therapist for the Idlewild Spa. This role is responsible for ensuring guest satisfaction by performing services to the highest standards and maintaining Omni's protocols. The hotel is part of a large mixed-use development and offers extensive meeting spaces, dining options, a spa, and fitness facilities. Omni Hotels has been recognized as one of the 'Best-Led Companies of 2024' by Glassdoor. This position offers a starting salary of $11.41/hour plus gratuities, with the possibility of higher or lower compensation based on factors unrelated to sex or race. The hotel values hospitality, customer experience, and provides structured benefits.
Requirements
- Minimum 1 year of experience in massage therapy, preferably in an upscale salon or spa.
- Proficient skills in traditional and modern forms of massage.
- Maintain a professional appearance at all times.
- Team player.
- Responsible and dependable.
- High personal standards and values.
- Excellent client care, guest service, and attention to detail.
- Ability and willingness to update technical skills by facilitating and participating in ongoing training.
- Effective communicator.
- Ability to communicate in English clearly and pleasantly with guests, management, and co-workers.
- Active therapist license required.
- Ability to maintain compliance with State Board sanitation/sterilization procedures.
- Responsible and dependable with the ability to fulfill on-call scheduling needs.
- Must be available to work flexible shifts including holidays and weekends.
- Commitment to exceeding customer expectations, always operating with a strong attention to detail to the guest’s needs.
- Must be flexible and cooperative.
- Ability to work well under pressure, managing back-to-back appointments in a high-volume 4-star environment.
Responsibilities
- Work as part of the spa therapy team to provide the highest standard of treatment, creating an elevated, sensory journey for guests.
- Support new Omni Safe and Clean Protocols throughout the spa.
- Stock, set up, and reset treatment rooms according to operational checklists.
- Remove dirty linens in a timely manner.
- Maintain sanitation of work area and equipment as required by state board guidelines.
- Ensure professional stock is used in compliance with PAR levels to reduce product waste.
- Begin and end treatments at the published time and follow all treatment procedures.
- Maintain a positive attitude and contribute to a quality work environment.
- Ensure all guests depart with a completed Professional Recommendation Form after each service.
- Encourage upgrades and achieve a minimum of 10% in retail sales per day/week/month.
- Attend, participate in, and support training and staff meetings.
- Perform all services for which training has been received within the allotted period and without personal interpretation.
- Report any maintenance problems throughout the spa to the proper authority.
- Stay current and educated with new treatments and products in the Spa industry.
- Maintain client and spa business confidentiality/privacy at all times.
- Agree to and adhere to compensation acknowledgment and tip reporting guidelines.
- Communicate any occurrences involving staff or guests in the spa to management.
- Assist in all areas of spa operation as requested by management.
Benefits
- Dental
- Vision
- Other healthcare benefits
- Discounts at the spa and restaurants
- Discounted rates at other Omni properties
- Corporate discounts
- Continued education opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
