Part Time Massage Therapist

AccorHotel • Pittsburgh, PA

13d • Onsite

About The Position

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. The Massage Therapist will adhere to the Spa Policy & Standard Operating Procedures, perform massage and body treatments in a safe, professional and hygienic manner, and act as an ambassador for the spa representing the values of the brand and Accor. The role requires knowledge about all aspects of treatments, retail, facility, and current offers, as well as maintaining inventory of products and cleanliness standards of treatment rooms and facility. The therapist must report for appointments on time, maintain a courteous, friendly and professional demeanor with guests/members, and assist in maintenance of treatment room(s) and other areas of the facility. Additionally, the role involves maintaining appropriate tracking of guest medical forms, recognizing VIP guests, driving the guest experience, ensuring guest preferences and special requests are accommodated, and ensuring guest satisfaction at all times by assuring safety and guest service is always the spa’s first priority. The therapist will perform regular treatments and facility audits to maintain brand standards, work to ensure the spa is receiving the highest ratings/scores for both VOG and LQA, and that guest satisfaction remains a constant priority. The role is responsible for contributing to daily and monthly retail and/or treatment targets, supporting colleagues when requested, and understanding and adhering to the Accor Ethics & CSR book. Maintaining guest confidentiality and dealing with guest complaints, comments or concerns with discretion and urgency are also key responsibilities. Participation in daily/monthly communication meetings and leading by example in following all safety procedures and practices by the property are expected. Other duties as assigned.

Requirements

• Licensed Massage Therapist in the state of Pennsylvania
• Certification from an accredited school of Massage required
• Currently certified in First Aid and CPR
• Must be able to work nights, weekends and shift work
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must have proof of valid U.S. work authorization.

Nice To Haves

• Previous experience as a Massage Therapist preferred

Responsibilities

• Adhere to the Spa Policy & Standard Operating Procedures
• Perform massage and body treatments in a safe, professional and hygienic manner
• Act as an ambassador for the spa representing the values of the brand and Accor
• Maintain inventory of products to perform treatments in an orderly and neat fashion
• Maintain cleanliness standards of treatment rooms and facility
• Report for appointments on time, including adequate preparation time, and thoroughly review appointments before after completing each service
• Always maintain a courteous, friendly and professional demeanor with guests/members
• Assist in maintenance of treatment room(s) and other areas of facility where possible
• Maintain appropriate tracking of guest medical forms and ensure each guest signs one prior to treatment
• Recognize arrivals of all VIP guests arriving in both the spa and hotel
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery
• Ensure guest preferences and special requests are accommodated to the best of the property’s and operation’s ability
• Ensure guest satisfaction at all times by assuring safety and guest service is always the spa’s first priority
• Perform regular treatments and facility audits to maintain brand standards
• Work to ensure the spa is receiving the highest ratings/scores for both VOG and LQA, and that guest satisfaction remains a constant priority
• Responsible for contributing to daily and monthly retail and/or treatment targets
• Support the rest of your colleagues when requested
• Understand and Adhere to the Accor Ethics & CSR book
• Maintain guest confidentiality at all times
• Deal with any guest complaints, comments or concerns with discretion and urgency
• Participate in daily/monthly communication meetings
• Lead by example in following all safety procedures and practices by the property
• Report any dysfunctional equipment, potential hazards or emergencies to management immediately
• Other duties as assigned

Benefits

• We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree