Massage Therapist

Grand America Hotels & Resorts•San Diego, CA

13d•Onsite

About The Position

At AquaVie Fitness & Wellness Club, we believe wellness starts with helping people feel their best. As a Massage Therapist, you will play an essential role in creating personalized wellness experiences for our members and guests through professional massage therapy and body treatments in a luxury spa environment. We are looking for a passionate and skilled Massage Therapist who is dedicated to delivering exceptional service, creating a comfortable and relaxing experience, and providing treatments that support each guest’s individual wellness goals.

Requirements

Current certification through the California Massage Therapy Council (CAMTC) required
Thorough knowledge of various massage modalities and body treatments
Ability to provide personalized wellness experiences based on guest needs
Strong communication skills and a guest-focused mindset
Ability to maintain discretion and confidentiality of guest and hotel information
Ability to remain calm and professional under pressure
Ability to work independently while contributing to a collaborative team environment
Friendly, professional, and service-oriented approach
Basic computer knowledge

Nice To Haves

A passion for wellness and helping others feel their best
Commitment to delivering exceptional service and creating memorable guest experiences
Strong attention to detail and dedication to maintaining AquaVie Spa standards
Ability to build trust and comfort with guests through professionalism and care
Positive attitude and willingness to support the overall spa team

Responsibilities

Providing professional massage therapy and body treatments in accordance with AquaVie Spa protocols and California Massage Therapy Council (CAMTC) requirements
Greeting guests promptly, ensuring a welcoming experience, and performing treatments within the appropriate service time allotted
Preparing treatment rooms according to spa standards, including cleaning, sanitizing, restocking, and completing assigned side work duties
Performing massage and body treatments using safe, professional techniques while ensuring guest comfort, proper draping, and discretion at all times
Maintaining thorough knowledge of all spa treatments, including indications, contraindications, and treatment protocols
Educating guests on spa services, wellness offerings, and recommended retail products for continued home care
Properly caring for equipment, maintaining treatment areas, and reporting any maintenance concerns promptly
Following product usage guidelines and treatment protocols to support quality service and cost control
Maintaining a professional appearance and demeanor in alignment with AquaVie grooming standards
Maintaining knowledge of professional products, ingredients, and contraindications
Attending required team meetings, trainings, and ongoing education opportunities
Following safety procedures, participating in safety programs, and completing injury reporting requirements as needed
Communicating any guest or team member concerns to management in a timely and professional manner
Handling guest concerns with professionalism, courtesy, and a solutions-focused approach
Supporting overall spa operations and assisting with additional duties as requested by management
Maintaining schedule flexibility to support the variable demand for massage services