Massage Therapist

Biloxi•Biloxi, MS

12d

About The Position

The Massage Therapist is responsible for guest satisfaction in the spa by providing massage and body treatment services to the best of their ability and maintaining spa standards throughout each procedure. Appointments must occur at their reserved times without delay. The therapist maintains clean treatment and prep rooms, follows established protocols and checklists, and demonstrates knowledge of treatments and products, including their benefits and ingredients, to guests. The role also includes assisting guests with retail selections, meeting or exceeding retail goals, reporting service issues, and helping in other spa areas as needed, including reception, spa attendant duties, and retail. The therapist maintains equipment, supplies, professional appearance, and work areas according to room standards. They may demonstrate treatments and assist with service training for other hotel personnel.

Requirements

Current valid state or county Massage Therapist license recognized by the local governing board.
National Certification.
At least 750 hours of training at a recognized massage school.
At least one year of experience in an upscale spa operation.
Ability to remain calm and organized in a busy environment.
High school-level reading, writing, and mathematical skills.
Excellent communication skills.
Physical ability to stand, bend, lean, and walk for up to 10 hours.
Ability to lift and carry up to 20 pounds.
Ability to work flexible hours, including weekends and holidays.

Responsibilities

Provide excellent massage and body treatment services to spa guests.
Follow established treatment protocols consistently, within specified time limits and without deviation.
Ensure appointments take place at reserved times without delay.
Maintain clean treatment rooms, prep rooms, equipment, supplies, and work areas in accordance with spa standards.
Communicate knowledge of spa treatments and products, including their benefits and ingredients.
Assist guests with retail product selections and educate them on correct use.
Notify spa desk personnel of service upgrades or changes.
Greet guests entering the spa and demonstrate knowledge of available services.
Maintain professional appearance and conduct with guests and employees.
Make guests feel welcome and take ownership of simple requests.
Meet or exceed retail goals.
Report service issues immediately.
Assist in other spa areas as needed, including reception, spa attendant duties, and retail areas.
Demonstrate massage and body treatments and assist with service training for other hotel personnel.