Massage Therapist

The Cliffs Hotel and SpaShell Beach, CA
Onsite

About The Position

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast, offering beautiful ocean views and a team known for outstanding customer service. As a locally owned business, we are proud supporters of our community and provide employee appreciation events, discounted lunches, and special hotel benefits. The Spa at The Cliffs is growing and seeking a gracious, thoughtful, and motivated part-time Massage Therapist to create a sense of luxury with their treatments. The Spa is open daily from 9:00 am to 5:00 pm.

Requirements

  • Massage Therapist Certification
  • Must be Responsible Beverage Service trained, and ABC exam certified
  • Ability to provide a high level of customer service
  • Ability to work weekends and holidays when necessary
  • Ability to be sales oriented and able to communicate information regarding product and services to guest
  • Maintain a friendly, outgoing attitude throughout all shifts
  • Must be able to communicate and work effectively with co-workers in all departments

Nice To Haves

  • Hospitality experience is preferred
  • Luxury Spa experience is preferred

Responsibilities

  • Create a rejuvenating and luxurious environment in The Spa by performing massages on clients to improve circulation, promote relaxation, and relieve stress.
  • Be well versed in appropriate draping, verbiage, and professionalism in the treatment room, guided by The Cliffs' Mission & Values.
  • Uphold California State Board Standards and ensure overall cleanliness of treatment rooms and common areas.
  • Greet and engage with all guests with a gracious, welcoming, warm attitude.
  • Provide guests with a professional consultation prior to service, demonstrating a personalized sense of service for each guest.
  • Perform professional 60, 75, and 90-minute massage treatments including Swedish style, therapeutic, deep pressure, prenatal, and lomi lomi massages. Additional treatments include hand/foot scrubs, hand/foot paraffins, scalp treatments, and body treatments.
  • Ensure guests are properly and comfortably draped in a professional manner during treatment.
  • Attend meetings and trainings to learn current spa and hotel information, and practice new techniques or treatments when necessary.
  • Creatively resolve guest requests and issues quickly and discreetly.
  • Maintain an empathetic attitude to recover guests who have had a negative experience.
  • Demonstrate a genuine sense of interest and concern, and/or anticipatory service as needed.
  • Maintain cleanliness in accordance with California State Board regulations in treatment room and common areas.
  • Communicate articulately, pleasantly, and graciously with guests, management, and co-workers.
  • Comply fully and consistently with all hotel conditions of employment and standards of uniform, grooming, and safety.

Benefits

  • Daily discounted lunches from our restaurant
  • Special hotel benefits
  • Employee appreciation events
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