We-Ko-Pa Resort - Massage Therapist

Fort McDowell Golf Club•Fort McDowell, AZ

2d•Onsite

About The Position

We are seeking a licensed and experienced Massage Therapist to join our team on a part-time basis. The Spa Therapist/Massage Therapist is responsible for delivering high-quality massage and body treatment services while creating an exceptional and personalized guest experience. This role requires a strong knowledge of multiple massage modalities, excellent communication skills and a commitment to maintaining the highest standards of service, sanitation, and professionalism.

Requirements

Must hold and maintain a current license through the Arizona Massage Board.
Experience with multiple massage and body treatment modalities requires.
Strong customer service, communication, and interpersonal skills.
Ability to work independently and as part of a team.
Professional appearance and demeanor.
Strong attention to detail and organizational skills.
Basic computer knowledge.
Ability to multitask in a fast-paced environment.

Nice To Haves

Minimum of 2 years of experience in a day spa or resort spa is preferred.

Responsibilities

Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way: Smile and Greet, Name and Meet, Thank you, and Goodbye
Perform professional massage and body treatment in accordance with spa protocols and industry standards.
Conduct thorough guest consultations to assess needs, preferences and wellness goals.
Customize treatments and recommend appropriate services and products.
Maintain complete knowledge of all spa services, treatments, and retail products.
Ensure services are performed within the scheduled time while maintaining quality standards.
Provide exceptional, personalized customer service in a welcoming and professional manner.
Anticipate guest needs to ensure a seamless experience from arrival to departure.
Reply to guests’ questions, concerns, and feedback with professionalism and courtesy.
Educate guests on wellness, aftercare, and homecare recommendations.
Maintain cleanliness and sanitation of treatment rooms, tools, and equipment in accordance with state regulations and spa policies.
Prepare treatment rooms before each service and properly clean and reset after each guest.
Follow all safety, sanitation, and sterilization standards as required by law.
Properly care for spa equipment and use products efficiently to support cost control.
Arrive on time for all scheduled shifts and appointments.
Maintain flexibility to support the operational needs of the spa, including evenings, weekends, and holidays.
Communicate effectively with management regarding guest or staff concerns.
Participate in team meetings, training, and ongoing education.
Promote spa services, retail products, promotions and programs.
Assist in other areas of spa operations as needed.
Maintain a positive attitude and contribute to a collaborative team environment.