Massage Therapist

Caesars Entertainment•Biloxi, MS

38d•Onsite

About The Position

The Massage Therapist position is responsible for providing each guest with excellent customer service, massages, and body treatments. This role requires administering expert massage and body treatments for various purposes and needs within a specific timeframe, while maintaining a positive, enthusiastic, helpful, and professional attitude. The therapist will also be responsible for properly caring for equipment and products, communicating spa offerings, recommending and up-selling services, and handling guest questions and concerns with professionalism and courtesy. A commitment to continuing education and upholding all protocols for cleanliness and setup of treatment rooms is essential. The role also involves maintaining a clean, safe, stocked, and well-organized work area, including extensive in-between client cleaning procedures, and maintaining a well-maintained spa appearance. The therapist must be comfortable around guests who may be in a state of undress and perform other tasks as assigned by management. Regular attendance and the ability to work varying schedules, including weekends and holidays, are essential. The therapist must also comply with state board rules and regulations.

Requirements

Massage Therapy License or Permit
Able to administer treatments to male and female guests in a professional manner.
Understand and follow Blood Born Pathogen procedures.
Excellent, reading writing and oral proficiency in the English language.
Must be able to stand up to 9 hours per day.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity.
Must be able to operate office equipment such as computers, online booking platforms, printer, and two way radio.

Nice To Haves

Length of time of these tasks may vary.

Responsibilities

Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
Initiate and engage in conversations in a professional and friendly manner.
Administer expert massage and body treatments for various purposes and needs and in the specific time frame given.
Provide consistent professional treatments as directed in training classes and accepted certification practices.
Properly care for equipment and product used.
Communicate and describe in an articulate manner the spa offerings.
Recommend and up-sell services at the spa facility on property.
Handle guest questions and concerns with professionalism and courtesy.
Respond to guest requests immediately, accurately, and appropriately.
Understand the importance of and committed to continuing education.
Works unsupervised for extended period of time.
Uphold all protocols for set-up and cleanliness of treatment rooms.
Understand that as a representative of the Spa they will maintain a healthy appearance and a positive attitude.
Maintain a clean, safe, stocked and well-organized work area. Including extensive in-between client cleaning procedures.
Maintains well-maintained spa appearance, cleanliness of facility and workspace.
Comfortable around guests who may be in a state of undress.
Perform other tasks as assigned by Manager or Assistant Manager.
Ability to troubleshoot and problem solve problems in fast paced environment.
Regular attendance is essential to the successful performance of the position.
Must comply with rules and regulations for the safe and effective operation of the facility.
Maintains a friendly pleasant and professional demeanor and appearance at all times.
Adheres to MS State Board of Massage Therpiast Rules and Regulations.