Massage Therapist

Otesaga Hotel.•Cooperstown, NY

5d•Onsite

About The Position

The spa therapist position is responsible for performing spa services at Hawkeye Spa in the manner trained by Otesaga Resort Hotel. The therapist is an integral member of the team who creates memorable and authentic experiences for our guests.

Requirements

High school diploma or general education degree (GED)
Possess a valid New York State massage license
Ability to work weekends & holidays as required
Sound knowledge of spa services
Knowledge of various allergy restrictions
Possess basic math and written skills and ability to operate PMS system
Maintain professional presentation (must adhere to company and department dress code)
Ability to clearly communicate both verbally and in writing
Stand, and/or move for extended periods of time (approximately 8 to 10 hours)
Twist at the neck and trunk
Bend at the waist and stoop
Kneel, crouch, or crawl
Reach with hands and arms, reach overhead, above shoulders and horizontally
Use hands to handle objects and tools and operate service equipment
Regularly lift and/or move/push/pull up to 30 pounds
Ascend and descend stairs when moving between the spa and front desk and guestrooms
Close vision and color vision

Nice To Haves

Knowledge of merchandising
Knowledge of various allergy restrictions
Ability to upsell

Responsibilities

Provide guests with a thorough and knowledgeable professional massage
Perform services keeping guest satisfaction as priority
Proficient in all areas of massage therapy, including but not limited to anatomy, physiology, and body systems
Promote and sell retail products
Answer guests calls, make reservations and check guests in and out of the spa
Begin and end all treatments on time, adhering to bookings
Clean and sanitize work area as per departmental policies
Remove all soiled linen from massage room(s) and deposit in designated area
Operate all tools and equipment needed to perform services safely
Stock and organize massage room(s) with appropriate linens and supplies
Prepare material and supplies for daily operations
Clean equipment and common areas used after performing services
Participate in maintaining neatness of service waiting areas
Restock linens for use in the treatment rooms
Ensure the privacy of each guest