Massage Therapist - Part Time

The Palms Hotel & Spa•Miami Beach, FL

57d•Onsite

About The Position

The Palms Hotel & Spa in Miami Beach is an independent luxury beach resort focused on wellness, sustainability, and personalized service. We are seeking a part-time Massage Therapist to join our team. This role is responsible for guiding clients through our spa's service offerings, helping them choose the best treatments, inquiring about medical history, and creating a relaxing ambiance. You will assist the Spa Director and management in maintaining high standards of professionalism, ensuring treatments are performed to the highest standards, and meeting targets. A key aspect of this role is maintaining the four-star level of cleanliness required to align with the Aveda mission.

Requirements

1-3 years of relevant experience
Fluency in English, both verbal and non-verbal
Provide legible communication and direction
Compute basic mathematical calculations (add, subtract, multiply and divide numbers)
Experience with computers and spa software
Attention to detail and skilled organization
Ability to work effectively in a multi-cultural team environment
Fluency in the English language (written and verbal)
Ability to handle a multitude of tasks in an intense, ever-changing environment
Show genuine care for all co-workers and guest(s)
Maintain a professional appearance and manner at all times
Able to project in a professional manner at all times
Perform job functions with attention to detail, speed, and accuracy
Prioritize, organize and follow-through
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Florida License in Massage Therapy and Skin Care from an accredited school
Regularly required to walk, stand and sit.
Occasionally required to climb and use balance.
Frequently asked to use hands and arms carry and lift items.
Specific vision abilities required include close vision and distance vision.
Must be willing and available to fulfill changing operational demands.

Nice To Haves

Previous experience as a therapist
Previous AVEDA background
Previous guest relations experience
Fluency in a second language preferably Spanish

Responsibilities

Guide clients through spa service offerings and help them choose beneficial massages or treatments.
Inquire about relevant medical history, including injuries.
Create a relaxing ambiance for clients.
Assist the Spa Director, Managers/Supervisors in maintaining the highest standards of professionalism in all aspects of operations.
Ensure all treatments are carried out to the highest standards and targets are met.
Maintain the four-star level of cleanliness required to be aligned with the Aveda mission.
Be knowledgeable of all treatments offered and any promotions.
Keep up the high standard of treatment and service.
Recommend retail products to clients.
Achieve sales targets as set by the Spa Director.
Fill out the Product Recommendation Form.
Arrive 15 minutes before the start of your shift to prepare for your workday.
Be on time for appointments and thoroughly review appointments after completing each treatment.
Accommodate last-minute bookings.
Ensure daily cleanliness and hygiene of equipment, products, and treatment areas.
Ensure all treatment rooms are left stocked and cleaned per standards at the end of each shift.
Maintain stock at the correct level following set standards.
Use correct quantities of products as specified by the manufacturer and not exceed that amount.
Complete all monthly side work.
Assist with demonstrations/events as required.
Report dysfunctional equipment to Management.
Ensure that daily sales figures are accurately recorded.
Cover the reception as and when required.
Adhere to training as set down by the Spa Director, Lead Therapist, Managers & Supervisors.
Attend all training courses as deemed necessary by the Head Therapist.
Supervise and conduct the safety of users and equipment at the Spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the Spa.
Perform any other duties as deemed reasonable by management.
Maintain the highest level of customer service and guest satisfaction.
Ensure compliance with health and sanitation policies in all areas.
Adhere to all fire, safety, and security procedures.
Adhere to all sustainability guidelines as per the Inspired by Nature Program.