Massage Therapist (Casual)

AccorHotelKohala Coast, HI
Onsite

About The Position

The Massage Therapist performs all massage and body treatments in a safe and professional manner to our guests. This role is for a casual position, ideal for candidates offering flexible, on-call availability to support the Spa Without Walls team during peak business periods, weekends, and holidays.

Requirements

  • Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
  • High School Diploma or equivalent required.
  • Knowledge of Microsoft Office application, Book4time and basic accounting principles.
  • Excellent personal appearance, good verbal and written communication skills.
  • Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest.
  • Knowledge of guest service and/or hospitality industry a plus.
  • Minimum two years administrating massage/body treatment services in a luxury resort or spa setting preferred.
  • Candidates must hold a current Hawai‘i State Massage Therapy License in good standing and maintain all required certifications.
  • Must be legally eligible to work in the United States.

Nice To Haves

  • Flexible, on-call availability
  • Excited to support our Spa Without Walls team during peak business periods, weekends, and holidays.

Responsibilities

  • Administer massage and other body treatments to spa guests according to treatment outline.
  • Greet guest with proper salutation and a smile.
  • Assess and accommodate guest needs inquiring about their physical well being in order to perform appropriate service.
  • Educate and sell products to guests and staff.
  • Explain treatment services and products to guests in a knowledgeable, professional and thorough manner.
  • Be knowledgeable and informed regarding all massage/body treatments, general spa and resort programs and services.
  • Participate in and contribute to staff meetings, training, product knowledge classes and team efforts.
  • Provide necessary information to compile complete guest records.
  • Promote and execute effective retail sales.
  • Maintain a clean, organized and safe working environment.
  • Abide by all Hawaii State Board guidelines.
  • Comply with all Fairmont Orchid safety and health policies and procedures.
  • Uphold and maintain the cleanliness and neatness of the treatment areas and Spa facilities.
  • Conduct tours of the facility as requested.
  • Treat all sensitive personal medical information on guest in strictest confidence.
  • Report any problems incurred immediately to the Principal Therapist or Director of Spa & Wellness.
  • Report for scheduled shifts promptly and ready to work.
  • Maintain a positive, guest service oriented attitude and a sense of humor.
  • Perform other duties as assigned by supervisor and/or manager.

Benefits

  • Preferred provider medical/drug/vision benefits starting at $16.98 for employees
  • Employer paid coverage for group life and accidental insurance coverage ($25,000)
  • 401(k)/retirement saving plan & matching program
  • 15 paid holiday/personal days per year
  • 10 days of paid vacation that begin accruing immediately
  • Travel Program with employee discounts at Accor properties + Friends & Family rates
  • 50% discounts at hotel restaurants
  • 30% discount on retail items at our Fairmont Store
  • 30% discount of services offered in our Spa Without Walls
  • Complimentary meals in our employee dining facility
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