Massage Therapist (Casual)

AccorHotel•Kohala Coast, HI

14h•Onsite

About The Position

The Massage Therapist performs all massage and body treatments in a safe and professional manner to our guests. This role is for a casual position, ideal for candidates offering flexible, on-call availability to support the Spa Without Walls team during peak business periods, weekends, and holidays.

Requirements

Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
High School Diploma or equivalent required.
Knowledge of Microsoft Office application, Book4time and basic accounting principles.
Excellent personal appearance, good verbal and written communication skills.
Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest.
Knowledge of guest service and/or hospitality industry a plus.
Minimum two years administrating massage/body treatment services in a luxury resort or spa setting preferred.
Candidates must hold a current Hawai‘i State Massage Therapy License in good standing and maintain all required certifications.
Must be legally eligible to work in the United States.

Nice To Haves

Flexible, on-call availability
Excited to support our Spa Without Walls team during peak business periods, weekends, and holidays.

Responsibilities

Administer massage and other body treatments to spa guests according to treatment outline.
Greet guest with proper salutation and a smile.
Assess and accommodate guest needs inquiring about their physical well being in order to perform appropriate service.
Educate and sell products to guests and staff.
Explain treatment services and products to guests in a knowledgeable, professional and thorough manner.
Be knowledgeable and informed regarding all massage/body treatments, general spa and resort programs and services.
Participate in and contribute to staff meetings, training, product knowledge classes and team efforts.
Provide necessary information to compile complete guest records.
Promote and execute effective retail sales.
Maintain a clean, organized and safe working environment.
Abide by all Hawaii State Board guidelines.
Comply with all Fairmont Orchid safety and health policies and procedures.
Uphold and maintain the cleanliness and neatness of the treatment areas and Spa facilities.
Conduct tours of the facility as requested.
Treat all sensitive personal medical information on guest in strictest confidence.
Report any problems incurred immediately to the Principal Therapist or Director of Spa & Wellness.
Report for scheduled shifts promptly and ready to work.
Maintain a positive, guest service oriented attitude and a sense of humor.
Perform other duties as assigned by supervisor and/or manager.

Benefits

Preferred provider medical/drug/vision benefits starting at $16.98 for employees
Employer paid coverage for group life and accidental insurance coverage ($25,000)
401(k)/retirement saving plan & matching program
15 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
Travel Program with employee discounts at Accor properties + Friends & Family rates
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Complimentary meals in our employee dining facility