Massage Therapist Supervisor

AIRE Ancient Baths•New York, NY

16d•Onsite

About The Position

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities. At AIRE we are proud to have an international presence with 10 established centers: Toronto, Upper East Side, Tribeca , Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Los Angeles facility in 2026. We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees. Tribeca Location: In the midst of the bustle and fast-paced rhythm of downtown, right at the heart of Tribeca, there is an oasis of tranquility exclusively designed to balance mind and body. Located at a restored historical building, originally an 1883 textile factory, the AIRE experience consists of an unforgettable journey through sensations across the various baths with water at different temperatures that will transport you to the ancient times of the Roman, Greek and Ottoman traditions. The Role: As the Therapist Supervisor, you will support the Therapist Manager in leading the therapist team, coordinating daily shift operations, maintaining AIRE's service standards, and delivering an exceptional guest experience. You will also coach and develop therapists while fostering a collaborative and high-performing team.

Requirements

Must have an active New York Massage Therapy License.
At least 1-2 years of direct team leadership experience in spa, aesthetics, or wellness operations.
Minimum of 2 years of massage therapy experience.
High School Diploma or GED, required.
Massage Therapist License in the state of New York, required.
Night and Weekend Availability, required.

Nice To Haves

Experience training massage therapists, preferred.

Responsibilities

Supervise 18 massage therapists per shift to ensure smooth service delivery.
Lead pre-shift AM and PM meetings to share updates, motivate the team, and align on daily goals.
Manage daily therapist schedules, handle last-minute changes, and track attendance and hours using the tablet system.
Conduct walk-throughs of treatment rooms to ensure they are clean, stocked, and ready for guests.
Oversee service and break assignments, check time records, and ensure grooming standards are met.
Maintain communication with other departments and document key updates and actions in the tablet.
Provide ongoing feedback and coaching to support therapist growth and maintain service quality.
Hold one-on-one check-ins and help resolve team conflicts when needed.
Assist with onboarding and training for new team members to ensure they understand AIRE standards.
Monitor treatment room inventory and storage on a weekly and monthly basis.
Place supply orders and coordinate deliveries to keep products available and organized.
Assist with service product preparation, refill supplies for treatment.
Ensure compliance with health and safety protocols.
Collaborate in recruitment processes and conduct massage practical demo for therapist candidates.
Provide massage services to support daily operations during therapist absences, emergencies, or other staffing needs.
Assist with training and onboarding new therapists on massage services in alignment with AIRE treatment protocols, techniques, and service standards.
Conduct hands-on service trainings, demonstrations, and guided practice sessions to ensure consistency in service delivery and guest experience.
Lead refresher trainings on massage techniques and service protocols to reinforce standards, address performance gaps, and support continuous skill development.
Observe therapist services and provide real-time feedback and coaching to maintain quality and adherence to AIRE expectations.
Support the bathhouse operations when needed.