Markets Support Specialist

Bank of America • Charlotte, NC

1d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position will support the Global Accounting & Reconciliation Team within Global Operations Shared Operations. Functions include but are not limited to: oversight, governance and reporting of reconciliation data. Managing tactical and strategic projects focused on improving the reconciliation space, implementing controls to reduce risk across the recon utility, production of metric driven reports to reconciliation owners and overall support of the operating model. LOB Job Description: Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement. The position will support the Global Markets Shared Operations Data Governance and Reporting Team.

Requirements

• 3 years or more of intermediate or advanced-level experience working with data sets and Data analytics applications (Tableau, Alteryx, Excel, Etc)
• Global Markets experience or familiarity with reconciliation systems / design
• Presentable, confident and objective focused.
• Ability to conduct discussions with all levels of the organization, including senior management, in a confident manner.
• Excellent communication skills (written and verbal) and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Demonstrated experience liaising with and influencing all levels of the firm and people with different experiences and backgrounds.

Nice To Haves

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Responsibilities

• Drives Initiatives involving artificial intelligence/machine learning to automate processes and implement predictive analysis for root cause of exceptions.
• Development and implementation of metrics related to reconciliation health and optimization.
• Deep dive analysis of reconciliation functions and overall process to identify control gaps and process improvement opportunities.
• Performs tasks accurately during high volume periods in a team environment
• Improves and simplifies the client experience, reducing manual touchpoints
• Supports the implementation of new processes to improve the overall business operating model
• Identifies and flags potential risks in a timely manner

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed