Markets Financing Solutions – Client Service, Officer - State Street Investment Management

State Street • Boston, MA

1d • Onsite

About The Position

We are looking for a motivated individual to join our client service team looking after our Repo, Agency Lending and Prime Brokerage businesses. State Street’s presence in securities lending is long-standing. In that time, we have built a long and enviable list of clients, spanning the very top tier of asset owners, pension funds, insurance companies, sovereign entities, and alternative clients. This will be an opportunity to join a new group within Markets Financing Solutions – Client Service. This individual will have a role to support our clients’ daily servicing needs in the financing products. As such, ensuring that our client-facing organization is operating smoothly and delivering for our clients is of paramount importance. The team you will be joining is a part of State Street Markets (SSM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to the SSM business unit. As our investment research and trading arm, SSM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world. Join us if making your mark in the capital markets industry from day one is a challenge you are up for.

Requirements

• Knowledge of Repo, Agency Lending, and Prime Brokerage.
• Experience working with sales and operations teams to optimize revenue and client satisfaction
• Strong critical thinking, problem-solving, and decision-making skills.
• Knowledge of short-term investment and financing markets.
• Highly analytical who can innovate solutions and processes
• Ability to manage multiple tasks simultaneously in a fast – paced, front office environment
• Clear and effective communication is essential – excellent speaking and writing skills are a must
• Ability of foster strong internal and external relationships
• Highly organized and strong analytical capability
• Strong sense of client ownership and responsibility
• Ability to drive growth
• Proficiency in Microsoft office, specifically Excel

Nice To Haves

• Ability to build dashboards using large datasets to identify themes, present talking points to clients, and optimise daily activities will be a distinct advantage.

Responsibilities

• Perform all necessary tasks to support client activity in Repo, Agency Lending and Prime Brokerage
• Support the relationship managers and sales teams within Financing Solutions to create a seamless servicing model, including creation of presentations, improve reporting, and manage daily client activities
• Work with key internal stakeholders to grow our existing relationships, optimize revenue and improve client satisfaction
• Interact with clients to manage queries and escalate issues professionally and in a timely manner
• Coordinate across Asset Services and other State Street divisions to support execution of strategic RFPs and pricing decisions, including driving change to improve these processes
• Understand securities lending market dynamics, anticipate any potential client impact, engage with and manage clients accordingly.

Benefits

• retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards
• eligibility for certain tax advantaged savings plans
• inclusive development opportunities
• flexible work-life support
• paid volunteer days
• vibrant employee networks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed