Marketplace Operations & Content Specialist (8 Month Contract)

Axonify • Waterloo, ON

2d • CA$61,600 - CA$92,400 • Hybrid

About The Position

Axonify is seeking a Marketplace Operations & Content Specialist to manage and maintain the Axonify Content Marketplace and Content Studio, ensuring smooth operations and creating high-value learning content. This role involves a blend of operational ownership and hands-on content development, covering the entire content lifecycle from research and media creation to order fulfillment and delivery pipeline refinement. The position requires a proactive approach to improving processes, learning new skills, and balancing customer service with content accuracy.

Requirements

• A university degree focused on Writing, English, or Communications, or an equivalent combination of education and experience.
• A minimum of 2-4 years of instructional design experience (within a B2B organization is preferred).
• Superior writing, editing, and communication skills with excellent attention to detail.
• Experience designing and developing interactive learning modules and videos using authoring tools such as Vyond, Articulate 360, Adobe Premiere, Rush, Photoshop, Illustrator, and Canva.
• Experience conducting independent research and data analysis to bridge knowledge gaps.
• Intermediate knowledge of Microsoft Word, PowerPoint, and Excel.
• Self-starter with the ability to work independently and collaboratively to achieve weekly and quarterly objectives.
• Great sense of humor and storytelling skills.

Responsibilities

• Maintain and manage the Axonify Content Marketplace website using Squarespace.
• Fulfill Marketplace content orders, ensuring timely provisioning and setup for customers.
• Manage Content Studio setup, configuration, and maintenance, including internal reporting.
• Monitor customer and co-worker feedback channels and respond to inquiries about Axonify content.
• Execute Marketplace content gap analysis and assist in creating content performance reports.
• Perform regular audits of Marketplace topics to ensure accuracy, relevance, and compliance.
• Collaborate with third-party content providers and internal teams to support revenue initiatives.
• Collaborate with internal teams to create consistent Marketplace and Axonify content messaging.
• Maintain internal operational documentation, process guides, and content asset trackers.
• Research and collect source material for content creation, updates, and maintenance.
• Develop strategic content by transforming source material into effective content according to the Axonify methodology.
• Perform detailed reviews of co-workers’ content (training plans, storyboards, videos, audio files, job aids) for adherence to methodology, style guide, translation, and accessibility standards.
• Develop video modules using Vyond.
• Design and create job aids using tools like Canva, Illustrator, and Adobe Photoshop.
• Develop and test interactive SCORM modules using Articulate 360.
• Maintain licensing library and tracking logs for all media assets.
• Ensure all media modules support equity, diversity & inclusion, and meet accessibility standards.

Benefits

• Competitive Compensation: The estimated base salary range for this role is: $61,600 - $77,000 - $92,400 CAD for candidates based in Canada
• Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.
• Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you.
• Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.
• Home Workspace Set-Up: Home Office Spending Account so your workspace works for you.
• Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future.
• Growth & Learning: Professional Development Budget to learn new skills and grow your craft.
• Community Impact: Paid Volunteer Time to give back to the causes that matter to you.
• In-Office Connection: Tasty Tuesdays in the office every other week because good food brings people together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree