Marketing Success Specialist

Kaseya Careers • Franklin, TN

39d • Onsite

About The Position

As a Marketing Success Specialist, your mission is simple: help our members succeed. You’ll be their go-to guide—coaching them through campaigns, answering questions, and making sure they’re getting real results from their membership. This role blends customer success with strategic marketing support, ensuring every member feels confident, supported, and empowered.

Requirements

• Have at least 2 years in customer success, marketing, or coaching
• Love helping small businesses thrive
• Are organized, empathetic, and a strong communicator
• Thrive in a fast-paced, high-touch environment

Responsibilities

• Coach for Results: Lead quarterly reviews, recommend campaigns, and guide members toward their next best step.
• Drive Engagement: Spot underutilized accounts and re-engage them with personalized outreach.
• Prevent Churn: Monitor member health, flag risks early, and collaborate with internal teams to keep satisfaction high.
• Be the Expert: Stay sharp on all marketing tools and resources so you can answer questions or loop in specialists when needed.
• Amplify Member Voices: Gather feedback, identify trends, and share insights to improve our offerings.
• Support Growth: Identify upsell opportunities and help members discover new ways to grow with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees