Customer Success Specialist

Jobgether

4d • $54,000 - $70,000

About The Position

The Customer Success Specialist plays a pivotal role in ensuring enterprise clients achieve maximum value from their solutions. This position combines technical knowledge, problem-solving, and proactive engagement to drive product adoption, satisfaction, and overall customer success. You will work closely with Customer Success Managers and cross-functional teams to provide high-touch support, resolve complex inquiries, and guide customers through onboarding and ongoing use. Acting as a trusted advocate, you will capture insights, identify trends, and provide feedback that informs product improvements. This role is ideal for organized, customer-focused professionals who thrive in dynamic environments and enjoy building strong, lasting client relationships.

Requirements

• 1–2+ years in a customer-facing role such as Customer Success, Account Management, Support, or Business Development
• Strong relationship-building skills and the ability to manage expectations effectively
• Excellent problem-solving and analytical skills to identify root causes and deliver solutions
• Highly adaptable, comfortable working in a dynamic, fast-paced environment
• Strong written and verbal communication skills with active listening capabilities
• Ability to quickly learn new technologies, workflows, and product features
• Experience with SaaS platforms preferred; experience in legal tech is a plus
• Familiarity with leveraging AI tools and technologies to improve workflows and decision-making

Responsibilities

• Deliver proactive, high-touch support for strategic accounts, serving as a primary point of contact for inquiries and issue resolution
• Build and maintain strong relationships with end users and administrators, advocating for the customer and escalating complex issues when necessary
• Drive product adoption and customer value by educating clients on features, integrations, and best practices
• Collaborate with cross-functional teams including Customer Success, Product, and Engineering to support roadmap alignment and enhance resources
• Maintain operational excellence by documenting activities, tracking account metrics, and providing accurate reporting in Salesforce
• Ensure timely and professional communication across all customer interactions, reinforcing trust and satisfaction

Benefits

• Annual salary range: $54,000 – $70,000 USD
• Comprehensive health, dental, and vision coverage, including a fully employer-paid HDHP plan
• 401(k) or RRSP with company match
• Flexible time off, paid holidays, and parental leave
• Wellness stipends, mental health support, and personalized nutrition coaching
• Continuous learning and professional development opportunities, including leadership programs and funds for skill growth
• Company-sponsored volunteer initiatives and community engagement
• Team-building events, peer recognition programs, and a collaborative work culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed